What are the responsibilities and job description for the Program Manager - $1000 Sign - on Incentive position at Orange County Government?
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides safe and reliable water resources and solid waste recovery services to protect and enrich the lives of our residents and guests. The Customer Service Division is responsible for the accurate billing and collection of all services provided by Orange County Utilities while providing courteous and efficient customer service to one of fastest growing metropolitan areas in the country. The Division is composed of eight different teams (Billing, Call Center, Cash, Customer Information Systems, Credit & Collections, Development, Dispatch & Meter Services) that work collaboratively and closely coordinate efforts to deliver outstanding service. The Division¿s Customer Care & Billing (CC&B) application is the heart of the Orange County Utilities Customer Information System (CIS).
The Customer Service Division is a seeking highly qualified individual to fill the position of ¿Program Manager¿ on the CIS Team. This is a leadership position for the CIS Team, directing, planning, coordinating and managing programs and projects while overseeing daily operations of the team. The employee must exercise independent judgment and initiative in accomplishing job responsibilities.
Job Description
General Functions:
This position is responsible for supervising and administering one or more major programs or projects across a division. The Program Manager leads teams, oversees service delivery, and ensures the successful execution of program goals through community engagement, outreach, and policy implementation.
Work is performed with a considerable degree of independence and the exercise of sound judgment under the general supervision of a department manager or designated supervisor. Performance is evaluated through completed projects, team effectiveness, and achievement of program outcomes.
Representative Duties/Assignments
Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.
Bachelor's degree from an accredited institution in Business Administration, Computer/Information Science or a related field and two (2) years of experience in program management, project coordination, public administration, Utilities support, Customer Information Systems (CIS) support or other closely related experience. In lieu of the degree requirements, additional relevant experience may be substituted on a year-for-year basis.
Preferences
Open Date: 05/22/2026
Close Date: 06/04/2026
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 019 - From $33.73 to $38.80
FLSA Status: Exempt
Placement based on Education and Experience
Benefits
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
Customer Service Division
9150 Curry Ford Road
Orlando, FL 32825
Notes
Hours: 40
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides safe and reliable water resources and solid waste recovery services to protect and enrich the lives of our residents and guests. The Customer Service Division is responsible for the accurate billing and collection of all services provided by Orange County Utilities while providing courteous and efficient customer service to one of fastest growing metropolitan areas in the country. The Division is composed of eight different teams (Billing, Call Center, Cash, Customer Information Systems, Credit & Collections, Development, Dispatch & Meter Services) that work collaboratively and closely coordinate efforts to deliver outstanding service. The Division¿s Customer Care & Billing (CC&B) application is the heart of the Orange County Utilities Customer Information System (CIS).
The Customer Service Division is a seeking highly qualified individual to fill the position of ¿Program Manager¿ on the CIS Team. This is a leadership position for the CIS Team, directing, planning, coordinating and managing programs and projects while overseeing daily operations of the team. The employee must exercise independent judgment and initiative in accomplishing job responsibilities.
Job Description
General Functions:
This position is responsible for supervising and administering one or more major programs or projects across a division. The Program Manager leads teams, oversees service delivery, and ensures the successful execution of program goals through community engagement, outreach, and policy implementation.
Work is performed with a considerable degree of independence and the exercise of sound judgment under the general supervision of a department manager or designated supervisor. Performance is evaluated through completed projects, team effectiveness, and achievement of program outcomes.
Representative Duties/Assignments
Duties may vary based on area of assignment. The following are representative duties, it is not the intent to capture all duties performed by this classification.
- Works at the direction of the Customer Service Business Unit Information Systems Administrator as a leading member of the Customer Information Systems (CIS) operations support and project team, participating and leading project work and operations as directed.
- Maintains existing software applications and helps lead the CIS team to resolve production issues and execute projects.
- Coordinates systems modifications and replacements based on user requirements or needed system upgrades.
- Provides functional and technical support and assistance by establishing procedures, implementing best production support and project management practices and developing reports.
- Leads and manages one or more programs or projects, overseeing daily operations and coordinating staff to ensure efficient and effective execution.
- Supervises assigned personnel; provides guidance, evaluates performance, and ensures adherence to County policies and objectives.
- Develops and delivers technical or departmental training to ensure staff competency and continuous improvement.
- Evaluates program effectiveness, conducts need assessments and prepares performance metrics and reports.
- Tracks program effectiveness, analyzes performance data, and recommends operational improvements.
- Ensures compliance with applicable federal, state, and local regulations and standards within assigned program areas.
- Collaborates with internal and external stakeholders to align program objectives with departmental or regulatory goals.
- Build and maintain partnerships with community stakeholders, residents, and external agencies.
- Assists with budget monitoring, procurement, and contract management as necessary.
- Performs other related duties as assigned.
Bachelor's degree from an accredited institution in Business Administration, Computer/Information Science or a related field and two (2) years of experience in program management, project coordination, public administration, Utilities support, Customer Information Systems (CIS) support or other closely related experience. In lieu of the degree requirements, additional relevant experience may be substituted on a year-for-year basis.
Preferences
- Prefer applicants with Utility background.
- PMP Certification
- Utilities related experience
- Demonstrated experience with CIS, Maximo, GIS, Oracle CC&B and AMI systems
- Project management experience
- Database and SQL experience
- Proficiency with Microsoft software, including Visio and Publisher, Adobe Acrobat, SharePoint or similar.
Open Date: 05/22/2026
Close Date: 06/04/2026
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 019 - From $33.73 to $38.80
FLSA Status: Exempt
Placement based on Education and Experience
Benefits
- 10 paid holidays and 2 floating holidays annually.
- 18 days paid time off per year.
- Longevity bonus based on years of service.
- 6 days of paid TERM (sick) time annually.
- Low-cost medical, dental, vision, additional life insurance.
- Free basic life, long term disability, and employee assistance for all the family members effective on day one.
- Participation in the Florida Retirement System.
- Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
- Free access to Wellworks gyms and Orange County Recreation Centers.
- Free onsite wellness coaching, including dietician and nurse.
- Tuition reimbursement program.
- Earn service time to forgive student loans.
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
Customer Service Division
9150 Curry Ford Road
Orlando, FL 32825
Notes
Hours: 40
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
Salary : $34 - $39