Assistance Interviewer, Medical Clinic

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Job Description

General Functions:

Performs responsible administrative and caseworker duties in interviewing applicants to determining eligibility for program assistance.

Representative Jobs / Assignments

Medical Assistance Interviewer

• Works directly with Case Managers to coordinate patient care.
• Manages and coordinates medical referrals for Orange County Medical Clinic patients and supporting the Ryan White program thru the Electronic Health Record system.
• Communicates directly with patients, giving and receiving information.
• Utilizes the computer system according to departmental protocols to include accurate data entry and retrieval of information for referral purposes.
• Receives inquiries and requests, and performs research and responds accordingly.
• Performs data collection and data entry, following through and documenting the interaction.
• Processes referrals and maintains quality documentation on each authorization.
• Maintains close communications with clinical offices, to ensure that referrals are completed and followed up per requirements.
• Solves problems independently or in a team environment
• Interprets and communicates program guidelines.
• Exercises independent judgement in making eligibility determination, determining financial status, screening for other resources and overall suitability of applicant for program.
• Interprets and communicates program guidelines.
• Performs word processing or data entry on a personal computer or mainframe terminal. Prepares forms, documents and correspondence as needed to execute program. Performs basic mathematical calculations.
• May coordinate the delivery of assistance. Processes interim changes for program participants.
• Solves routine problems, answers questions, and responds to inquires.
• Insures compliance with all laws, codes and policies relative to program applied for.
• Compiles case files, maintains logs, and schedules appointments.
  
  
  

Minimum Qualifications:

Associate's degree and two years of experience in, (based on area of assignment), real estate, case management, assessment or administrative experience in the area of social services or public assistance; or an equivalent combination of relevant education, training or experience.

Must have the ability to communicate effectively both verbally and in writing.

Preferences:

Bilingual

Application Deadline

Open Date: 05/20/2026

Close Date: 06/03/2026

This posting is subject to close without prior notice.

Salary Information

Pay Grade: 011 - From $19.00 to $24.12

FLSA Status: Non-Exempt

Placement based on Education and Experience

Benefits

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low-cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to forgive student loans.
  
  
  

Disclaimer: Benefits may vary for employees under collective bargaining agreements.

For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.

Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

Address

This position is located at the Orange County Medical Clinic located in downtown Orlando, Florida

Notes

Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.