What are the responsibilities and job description for the (On Call) Exhibitor Services Representative position at Orange County Government, Florida?
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Job Description
General Functions :
The Orange County Convention Center is seeking to hire an On Call Exhibitor Services Representative. This is a temporary role that is responsible for accurately processing all service orders assigned for Convention Center events. The selected candidate will have extensive public contact and must possess good communication skills, be customer oriented, have a strong attention to detail, and be able to perform multiple tasks.
Representative Duties/Assignments :
Inputs and processes service orders for Convention Center events.
Assists Exhibitor Services Representatives with Exhibitor communication via telephone, e-mail, fax and chat.
Provides show site support and works service desk during events, move in/out.
Inputs and processes show site orders and assists exhibitors.
Provides assistance to exhibitors, clients or other customers before, during and after events.
Assists with onsite Mobile Connect service for exhibitors
Meets the Center of Hospitality (CoH) standards.
Performs other related duties as assigned.
Must be able to work irregular hours according to show activity including nights, weekends and holidays.
Other duties as assigned. Hours will vary depending on show schedule
Minimum Qualifications :
High School graduate or equivalent
Preferences :
1) or more years experience with administrative, fiscal, sales or customer service activities.
Experience in the hospitality industry, with related telemarketing or customer service experience.
Excellent communication skills, attention to detail and be able to perform multiple tasks.
Exemplarily customer service and be able to perform with limited supervision.
Knowledge of Microsoft Office products.
Ability to learn Event Business Management Software (EBMS)
Application Deadline
Open Date: 07/01/2026
Close Date: 07/14/2026
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 406 - From $16.40 to $16.95
FLSA Status:
Placement based on Education and Experience
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder .
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Convention Center
9800 International Drive, Orlando, FL 32819
Notes
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
Job Description
General Functions :
The Orange County Convention Center is seeking to hire an On Call Exhibitor Services Representative. This is a temporary role that is responsible for accurately processing all service orders assigned for Convention Center events. The selected candidate will have extensive public contact and must possess good communication skills, be customer oriented, have a strong attention to detail, and be able to perform multiple tasks.
Representative Duties/Assignments :
Inputs and processes service orders for Convention Center events.
Assists Exhibitor Services Representatives with Exhibitor communication via telephone, e-mail, fax and chat.
Provides show site support and works service desk during events, move in/out.
Inputs and processes show site orders and assists exhibitors.
Provides assistance to exhibitors, clients or other customers before, during and after events.
Assists with onsite Mobile Connect service for exhibitors
Meets the Center of Hospitality (CoH) standards.
Performs other related duties as assigned.
Must be able to work irregular hours according to show activity including nights, weekends and holidays.
Other duties as assigned. Hours will vary depending on show schedule
Minimum Qualifications :
High School graduate or equivalent
Preferences :
1) or more years experience with administrative, fiscal, sales or customer service activities.
Experience in the hospitality industry, with related telemarketing or customer service experience.
Excellent communication skills, attention to detail and be able to perform multiple tasks.
Exemplarily customer service and be able to perform with limited supervision.
Knowledge of Microsoft Office products.
Ability to learn Event Business Management Software (EBMS)
Application Deadline
Open Date: 07/01/2026
Close Date: 07/14/2026
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 406 - From $16.40 to $16.95
FLSA Status:
Placement based on Education and Experience
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder .
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA) . If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Convention Center
9800 International Drive, Orlando, FL 32819
Notes
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
Salary : $16 - $17