What are the responsibilities and job description for the Loan Servicing Administrative Support position at Orange Bank & Trust Company?
General Summary:
The Loan Support Associate is responsible for all aspects of the loan operations, including routine operational duties relating to commercial loans in compliance with the Bank's policies, procedures and related state and federal laws and regulations. This position will facilitate processing payments, advances, other post-closing duties and other servicing requests.
Essential Duties and Job Responsibilities:
- Organization of requests via email and participation portal request into one central location
- Processing participation payments received via wire and remitting payments to participating banks utilizing daily reports in Director.
- Perform timely and accurate processing of routine servicing functions.
- Input and updates all loan credits to the Bank's core system with a high level of data quality and consistency.
- Provide exceptional service levels to all external and internal service requests including payment processing, pay-downs, and advances.
- Facilitate the loan payoff process by reviewing the Paid Notes Audit report. Submitting mortgage sat is fact ions and cancellation of assignment of leases and rents and releasing of other liens (UCC-3, MY-90 I) interfacing with attorneys and title companies and notification to borrower of lien/collateral release and termination of tax monitoring service. Tracking completion of recording using CSC ePrepare.
- Monitoring and tracking of insurance, po I-closing follow-up utilizing tracking reports. Documenting effo11s and co1Tespondence made with loan officers, insurance companies and borrowers to minimize risk and losses incurred. Assist in transition of outsourcing insurance portfolio.
- Save Escrow Analysis statements in the designated filing location by reviewing daily report in Director.
- Demonstrate compliance with banking laws and regulations as defined by the Bank's policies and procedures. Exhibit commitment to training and keeping current with changes in the regulatory environment.
- Assume other duties including cross-training, assistance in compiling information for loan audit prcparat ion and projects as assigned.
EDUCATION, CERTIFICATION, EXPERIENCE:
Education:
Required: High school diploma or equivalent
Preferred:
Experience:
Required: Administrative Experience
Preferred: One to three years’ experience with loan servicing/minimum of two years in Banking Industry
KNOWLEDGE, SKILLS, ABILITIES:
- Knowledge of banking industry regulations as well as internal processes and controls, procedures and workflow specifically in loan operations and commercial closings.
- Ability to operate effectively in a team environment as well as be able to work independently.
- Ability to meet deadlines and work in a fast-paced environment and demonstrate a proven track record of multi-tasking with a strong sense of urgency.
- Must be detail oriented and organized with excellent follow-up, written and verbal skills.
- Demonstrate ability to apply required regulatory and policy requirements when making decisions
WORK ENVIRONMENT:
- Working Conditions: Flexibility to work additional hours , as required.
- Typically the noise level in the work environment is low to moderate.
- Will have high volume of interactions in person and over the telephone.
- Fast-paced environment.
- May experience occasional job stress in response to job demands.
PHYSICAL DEMANDS:
- Frequently required to sit for prolonged periods of time.
- Frequently required to talk and hear.
- Normal range of vision and hearing abilities required.
- Mobility required greeting and assisting employees and visitors.
- Frequently required to skillfully operate a computer, telephone and other standard office equipment.
- Travel between all locations of the bank.
- Occasionally travel outside of work location to attend meetings and training programs.
- Occasionally lift and/or move up to 20 pounds.
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
830am-500pm
Salary : $24 - $29