IT Implementation Specialist

Key Responsibilities

Implementation Delivery

Partner with Project Managers to align technology implementation milestones with project timelines, scope, and client deliverables.

Oversee system configuration, sensor setup, data setup, and testing phases to ensure

all components function to specification.

Coordinate with internal teams and third-party vendors on hardware readiness, connectivity, and deployment sequencing.

Verify site readiness and manage pre-installation documentation and client approvals.

Participate in UAT testing and validation to ensure a successful system activation.

Operational Coordination

Track implementation schedules, progress, and risk items; escalate potential delays or dependencies as needed.

Maintain communication between Operations, Technical Support, and Project Management for resource planning and prioritization.

Ensure all documentation—implementation checklists, site records, and activation reports—are accurate and archived.

Contribute to weekly operational meetings, providing updates on active and upcoming deployments.

Cross-Team Collaboration

Support Project Managers in maintaining alignment between customer expectations and technical delivery.

Key responsibilities: configuring hardware and TRAX software for projects

Collaborate with the Technology Team to troubleshoot and resolve integration or configuration issues.

Provide post-implementation documentation and system summaries for handoff to Support and Client Success teams.

Qualifications

Bachelor’s degree in Information Systems, Project Management, or related discipline preferred.

2 years of experience in software, SaaS, or IoT system implementation.

Strong understanding of project coordination, resource scheduling, and implementation processes.

Familiarity with IoT devices, APIs, and network connectivity preferred.

Exceptional attention to detail, communication, and time management skills.

Ability to manage multiple active implementations in a fast-paced environment.