What are the responsibilities and job description for the Customer Service Representative position at Opus Inspection?
Location: Baltimore, MD
Job Type: Full Time/Non-Exempt
Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match
Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.
Responsibilities:
- Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
- Guide motorists through waiver process and extension requests.
- Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
- Perform emission tests when needed.
- Creating a clean and professional environment to keep our station clean and welcoming.
- Other duties as assigned.
Qualifications:
Minimum Qualifications:
- High school diploma or equivalent
- Completion of certification training program for customer service/emissions testing
- Friendly, professional communication skills
- Strong organizational skills and attention to detail
- Comfortable standing for long periods (up to 90% of the shift)
- Automotive knowledge and/or customer service experience is a plus
Salary : $17