What are the responsibilities and job description for the Customer Service Representative position at Opus Inspection?
Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for
providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely
and effective support.
Job Duties
• Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages
• Direct guests, route calls as needed
• Upload data and provide tracking information on documents and logs
• Assist customers with questions/information requested
• Work closely with all Opus Inspection departments to improve the level of service to the customer.
• Performs customer service-oriented duties as assigned
Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service
industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle
Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services
help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle
Information Databases, and developing differentiated solutions for remote vehicle monitoring.
Qualifications:
- Strong communication, problem solving, and organization skills
- Excellent organizational and multi-tasking abilities
- Problem solving skills with focus on customer satisfaction
- Minimum typing speed of 45 wpm
- High School/GED equivalent
- Ability to lift up to 25lbs
- Proven experience in customer service or related roles