What are the responsibilities and job description for the Customer Representative position at Opus Business Consulting?
Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Sales Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
Duties:
- Assist customers with inquiries, concerns, and requests via face to face meetings at customer's place of residence.
- Enter and maintain accurate customer information and interactions in the database
- Analyze customer data to identify trends and opportunities for improvement
- Provide excellent customer service by actively listening, empathizing, and resolving issues in a timely manner
- Collaborate with other departments to address customer needs and ensure customer satisfaction
- Utilize effective phone etiquette and communication skills to build rapport with customers
- Identify potential sales opportunities and promote additional products or services
Experience: - Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Bilingual proficiency in English and another language is a plus
- Excellent data entry skills with attention to detail
- Ability to analyze information and make informed decisions
- Proven ability to handle challenging situations with patience and professionalism
- Familiarity with CRM software is a plus
Join our team of dedicated professionals and make a difference in the lives of our customers.
Job Type: Full-time
Pay: $62,474.00 - $68,966.00 per year
Benefits:
- Health insurance
- On-the-job training
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $62,474 - $68,966