What are the responsibilities and job description for the Tech Support Specialist position at OptumInsight?
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Advanced Troubleshooting:
- Diagnose and resolve intricate technical problems with software, hardware, and network systems
System Analysis:
- Analyze system configurations to identify root causes of technical issues and suggest effective solutions
Escalation Support:
- Handle complex or escalated technical issues that junior support staff cannot resolve
Documentation & Knowledge Base:
- Create and maintain knowledge base articles and technical documentation to help users and other support staff
Mentorship:
- Guide and mentor junior technical support staff
Proactive Support:
- Implement proactive measures to prevent future technical problems
Customer Satisfaction:
- Ensure high levels of customer satisfaction by providing prompt, professional, and effective technical assistance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
- High School Diploma/GED (or higher)
- 1 years of experience with strong knowledge of computer systems, software applications, networking, and hardware
- 1 years of experience in analytical and problem-solving abilities, including the capacity to 'think outside the box' and diagnose issues under pressure
- 1 years of experience in IT support, helpdesk, or a related field
- 1 years of experience in stakeholder communication to discuss complex technical information to both technical and non-technical users
- Must possess a valid US driver's license
- Audio visual background
- Organizational Skills: Strong organizational skills to manage multiple support tickets and tasks efficiently
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Salary : $20 - $36