What are the responsibilities and job description for the Tech Support Specialist position at OneMain Financial?
OneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats.
Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills.
A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development.
In the Role
Evansville, IN - Hybrid
Hours
During the 10-week training course, hours will be 8 AM – 5 PM.
After being fully trained, the hours will vary according to the schedule below:
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills.
A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development.
In the Role
- Password Administration
- Chat Support
- Supporting customer applications, account servicing, and branch balancing
- Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email
- Assisting other departments with responsibilities and business needs
- Strong verbal and written communication skills
- Aptitude for critical thinking and problem solving
- Capability to multitask
- Open minded towards change and dynamic workplace
- Flexible and Adaptable
- Customer Service Mindset
- High attention to detail
- Ability to work independently and within a team
- HS Diploma/GED
Evansville, IN - Hybrid
Hours
During the 10-week training course, hours will be 8 AM – 5 PM.
After being fully trained, the hours will vary according to the schedule below:
- Mon – Friday shifts are as follows:
- 7 AM – 4 PM
- 8 AM – 5 PM
- 9 AM – 6 PM
- 10 AM – 7 PM
- 11 AM – 8 PM
- 12 PM – 9 PM
- Saturday shift is 7:00 AM – 3:30 PM, with a day off throughout the week. You will not be required to work more than one Saturday a month.
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Benefits
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)