Collections Specialist

Job Title: Collections Specialist

Location: Marlborough, MA

ROLE SUMMARY

Communicate with customers in various stages of collections to maximize collections results and minimize collections expenses. Provide superior customer service by building relationships with customers and adding value to every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for collection and resolution of overdue invoices.
• Make daily collections calls to identified accounts.
• Answer calls from customers in a responsive, timely, accurate manner. Counsel these customers in an effort to arrive at a mutually agreed upon payment schedule to avoid collection agency referral. Utilize trouble-shooting skills to resolve customer problems and to minimize escalated calls and research.
• Generate aging reports and identify customers past due, provide commentary on past due balances for management review.
• Maintain and deliver high customer service standards when interacting with internal sales organization and customers.
• Strive and contribute toward a best practices credit and collections organization through superior customer service and process engineering.
• Request refund checks, and follow-up disputes.
• Collaborate with Sales and Contracts to resolve credit issues.
• Monitor payments and follow up in a timely manner.
• Maintain initiative and a willingness to improve processes with an emphasis on customer service.

MINIMUM QUALIFICATIONS

• Previous experience in a similar role preferred.
• Good numeracy skills.
• Strong pro-active communicator with the ability to influence others.
• Ability to produce high quality work under pressure and within tight timescales.
• An ability to work within tight deadlines and manage time effectively.
• Strong team player with flexible attitude to work priorities.
• Excellent written and verbal communication skills.
• Good computer skills (MS Office applications).

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

• The hourly pay range for this position is $26–$28 per hour, based on experience.
• Eligibility for company bonus program.

• Health/Dental/Vision.
• 401K.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.