Telecommunications Analyst

Telecomm Wireless Services Provisioner (Cisco, Wireless | Hybrid in Charlotte, NC)

Optomi, in partnership with a leading utilities company, is seeking a telecom wireless services provisioner, who will be responsible for procuring, tracking and delivery of off-net wireless data services for the company's entire telecommunications service territory. The provisioner works with various internal business customers, internal Telecomm personnel, and external Telecomm carriers to ensure provisioning and delivery of the most cost effective and efficient services to the company. This function is responsible for discrepancy resolution and assesses and optimizes telecom services throughout the territory.

What the Right Candidate will enjoy:

• A highly visible role that directly impacts telecom cost optimization and service reliability across a large multi-state utility footprint.
• Daily collaboration with network, radio, and telecom engineering teams; hands-on exposure to modern wireless technologies (4G/LTE/5G) and large-scale carrier ecosystems.
• Opportunities to streamline processes, influence vendor performance, and improve enterprise-wide wireless lifecycle management.
• A problem-solving environment where autonomy, ownership, and continuous improvement are truly valued.

Responsibilities of the Right Candidate:

• Handle procurement, change, or disconnect requests for off-net wireless telecommunication services efficiently.
• Decide on the appropriate service, ensure procurement procedures are followed, and coordinate with providers to collect required order information.
• Track order progress with vendors, escalate issues within carriers as needed, and communicate delays or information needs to engineers, customers, or technicians.
• Notify customers upon completion, provide assignments, and accurately update circuit inventory systems.
• Offer support with assessing, choosing, purchasing, and managing wireless services and assets. This process involves collaborating with network and radio engineers to secure the most efficient and cost-effective services, as well as utilizing enterprise telecommunication contracts to provide solutions that meet company requirements.
• A wide-ranging understanding of telecom infrastructure, wireless voice and data services, the internal network, and vendor contracts is essential.
• Advise project teams to help maximize the effectiveness of wireless telecommunications or to implement new technology.
• Assist with reviewing billing for new wireless services to confirm vendors have priced correctly and circuit inventory matches services. Coordinate with vendor billing or invoicing analysts to resolve errors.
• Maintain and audit circuit inventory accuracy. Collaborate to lower wireless service costs. Stay up-to-date on new telecom technologies. Review and suggest process improvements.
• Establish clear procedures for ordering, tracking, terminating circuits, and coordinating with telecom and radio engineers to manage telecommunication services and changes.

Experience of the Right Candidate:

• Bachelor’s degree from a four-year College or University OR 4yrs of equivalent direct work-related experience in lieu of degree.
• Knowledge and experience with Telecommunication wireless voice and data services.
• Self-starter, takes the initiative to reach out to team members for guidance and escalate issues when they occur.
• Good troubleshooting and problem-solving skills.
• Excellent communication skills including teamwork, presentation, and interpersonal skills.
• One or more years’ information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contracts).
• Demonstrated analytical skills, demonstrated attention to detail and the ability to develop and follow processes and procedures.
• Previous experience with Carriers and Carrier portal systems. Proven Wireless technical expertise; Telecommunication experience, knowledge of how wireless voice and data services are procured is essential, knowledge and understanding of wireless terminology including Preferred Roaming Lists (PRL’s), wireless networks 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.
• Previous customer service type role, preferably Telecom, Carrier related.
• Able to interact with customers to understand their real need versus what they may have described in the request.
• Knowledge of SIM management and provisioning.
• Prefer experience with Service Now and Jira work management type systems. TEM Inventory systems experience such as Rivermine.