What are the responsibilities and job description for the End User Support Specialist position at Optomi?
Optomi, in partnership with our client, are seeking an experienced End User Support Specialist to join their team on a part-time, contract basis.
Location: Downtown Chicago, IL (Onsite)
Schedule: Part-Time | Tuesday–Thursday | 8 Hours Per Day (additional opportunity for more hours/special projects, events etc.)
Contract Length: 6–12 Months (with potential extension)
USC or GCH only, W2 only.
About the Role
We are seeking a customer-focused Part-Time End User Support Technician to provide onsite desktop and end-user computing support at a corporate headquarters location in downtown Chicago. This role is ideal for an IT support professional who enjoys delivering high-touch, white-glove service to employees and executive stakeholders while resolving technical issues in a fast-paced environment.
The position will support day-to-day end-user technology needs, conference room technology, audio/visual systems, and special corporate events. The successful candidate will be comfortable providing walk-up support, troubleshooting hardware and software issues, and ensuring a seamless technology experience for users at all levels of the organization.
Responsibilities
- Provide onsite desktop and end-user computing support for employees and executives
- Deliver white-glove technical support with a strong focus on customer service
- Troubleshoot laptops, peripherals, docking stations, and workplace technology
- Resolve password, account access, and authentication issues
- Support conference room technology, including audio/video equipment and collaboration platforms
- Troubleshoot audio, microphone, speaker, and connectivity issues on laptops and meeting room systems
- Provide walk-up support and rapid issue resolution for end users
- Coordinate and provide technical support for special meetings, executive presentations, and company events
- Set up and test conference room and event technology before scheduled meetings
- Escalate complex technical issues when appropriate and follow through to resolution
- Maintain documentation of support activities and recurring issues
Qualifications
- CompTIA A certification or equivalent foundational IT education required
- Experience supporting desktop, laptop, and end-user computing environments
- Knowledge of Windows operating systems, Microsoft Office, and common enterprise applications
- Experience supporting conference room AV technologies and meeting platforms
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to provide professional support to executive-level users
- Strong customer service mindset with a focus on delivering a high-quality user experience
Preferred Experience
- Corporate desktop support or deskside support experience
- Executive/VIP support experience
- Audio/visual and conference room technology support
- Event technology setup and coordination
- Experience working in fast-paced corporate environments
What We're Looking For
We're seeking a dependable IT professional who takes pride in providing exceptional customer service and can confidently support both day-to-day technical issues and high-visibility executive and event support needs. The ideal candidate is proactive, polished, and comfortable serving as the face of IT for onsite users.