What are the responsibilities and job description for the Customer Service Specialist position at OptiX LLC?
Company Description OptiX LLC is a Houston-based full-service drayage and logistics company focused on delivering reliable, customer-centric solutions. The company creates value by consistently meeting and exceeding customer expectations through responsive service and operational excellence. OptiX LLC works closely with customers to understand their needs and design tailored logistics strategies. The organization emphasizes transparency, commitment, and performance, aiming to out-perform competitors in every aspect of service. Team members are encouraged to build strong, trust-based relationships with customers while contributing to a culture of continuous improvement.
Role Description The Customer Service Specialist is a full-time, on-site role based in Houston, TX. This position is responsible for responding to customer inquiries via phone, email, and other channels, providing accurate information on shipments, schedules, and services. The specialist will resolve issues, track and update customer orders, coordinate with internal operations and dispatch teams, and ensure timely communication regarding delivery status and exceptions. Daily tasks include documenting interactions in customer service systems, following up on open cases, and proactively identifying opportunities to improve the customer experience. The role also involves supporting process improvements, adhering to company policies and procedures, and representing OptiX LLC with professional, courteous service at all times.
Qualifications
Role Description The Customer Service Specialist is a full-time, on-site role based in Houston, TX. This position is responsible for responding to customer inquiries via phone, email, and other channels, providing accurate information on shipments, schedules, and services. The specialist will resolve issues, track and update customer orders, coordinate with internal operations and dispatch teams, and ensure timely communication regarding delivery status and exceptions. Daily tasks include documenting interactions in customer service systems, following up on open cases, and proactively identifying opportunities to improve the customer experience. The role also involves supporting process improvements, adhering to company policies and procedures, and representing OptiX LLC with professional, courteous service at all times.
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and issues professionally and efficiently.
- Focus on Customer Satisfaction and Customer Experience, including proactive communication and follow-up to ensure positive outcomes.
- Excellent Phone Etiquette, active listening, and clear verbal and written communication skills.
- Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced logistics environment.
- Comfort using customer service and logistics software, basic data entry, and proficiency with common office applications.
- Previous experience in customer-facing roles; experience in transportation, drayage, or logistics is beneficial.
- Collaborative approach, reliability, and a commitment to delivering consistent, high-quality service.
- High school diploma or equivalent required; further education or relevant certifications are a plus.