What are the responsibilities and job description for the Inbound Call Center Representative position at Optimum Waves Digital Innovations Inc?
We’re hiring friendly, dependable, and people-first professionals to join our Dallas-based inbound call center team. If you enjoy helping others, communicating clearly, and working in a structured, supportive environment, this role is a great fit.
Whether you’re entering the workforce, making a career change, or looking for a stable role with flexibility and growth potential, we provide the training, tools, and support you need to succeed.
About the Role
As an Inbound Call Center Representative, you’ll be the first point of contact for customers calling in for assistance. Your goal is simple: deliver a positive, professional experience on every call. You’ll handle customer inquiries, resolve concerns, and provide accurate information while meeting daily performance goals.
This is a fast-paced, team-oriented role where reliability, communication, and customer care matter.
Key Responsibilities
- Handle inbound customer service calls in a professional and friendly manner
- Answer questions and resolve customer concerns efficiently
- Provide clear, accurate information about products, services, and policies
- Document call details and customer interactions accurately
- Escalate complex or unresolved issues to the appropriate department
- Maintain a calm, solutions-focused approach on every call
What We’re Looking For
- Strong verbal communication and active listening skills
- A positive, patient, and customer-focused attitude
- Ability to stay organized and focused in a high-call-volume environment
- Basic computer skills and comfort navigating multiple systems
- Dependability, punctuality, and attention to detail
- Willingness to learn, improve, and take coaching feedback
Previous call center or customer service experience is a plus, but not required. Paid training is provided.
What We Offer
- Full-time and part-time positions available
- Consistent scheduling with flexible shift options
- Paid training and ongoing coaching
- Supportive, team-driven call center environment
- Opportunities for advancement into senior or specialized roles
- A stable position with clear expectations and structure
Ready to Apply?
If you enjoy helping people over the phone and want a dependable role you can grow into, we’d love to hear from you.
Apply today to join our Dallas inbound call center team!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $18