What are the responsibilities and job description for the CSR position at Optimum Card Solutions LLC?
Customer Service Representative (CSR) – Gift Card Manufacturing
We’re looking for a Customer Service Representative to support customers and internal teams throughout the gift card production process. This role manages order entry, artwork/spec verification, communication of timelines, and coordination with production to ensure accurate and on‑time delivery.
Key Responsibilities:
- Customer Communication: Respond to inquiries, provide product knowledge and guidance, communicate proofs/timelines, and resolve issues or billing questions.
- Order Management: Enter and maintain orders, verify artwork and card specs, manage customer-supplied materials, and create purchase orders when needed.
- Production Coordination: Prepare job tickets, relay requirements to manufacturing teams, monitor progress, and ensure delivery time.
- Billing & Administration: Support invoicing, credits, and shipping documentation while maintaining accurate records.
- Cross‑Functional Collaboration: Work closely with interdepartmental teams, contribute positively to team culture, support collective goals, and maintain a professional, collaborative work environment while taking accountability for individual responsibilities.
Required Skills & Qualifications
- Bachelor’s degree
- Strong communication and customer service abilities
- Accuracy in order entry and attention to detail
- Ability to interpret proofs and production specs
- Strong organization, multitasking, and problem‑solving skills
Experience
- Customer service or account management required
- Experience in manufacturing, printing, packaging, or gift card production preferred