What are the responsibilities and job description for the Desktop Technician IV position at Optime Tech?
Desktop Technician IV
Location: Mineral Point, WI
Work Arrangement: 100% Onsite
Contract Duration: 10/05/2026 – 04/25/2027
Job Description
We are seeking a Desktop Technician IV to provide onsite IT support at a manufacturing facility. The ideal candidate will have experience with desktop support, imaging, networking, printer support, and customer service.
Must-Have Qualifications
- Desktop Support
- Computer Imaging
- Basic Network Knowledge
- Printer Support
- Customer Service
Education: High school diploma or equivalent
Experience: 3–5 years
Technical Duties
- Help set up and monitor data closet equipment, including servers and UPS.
- Monitor and report on general site health status, including data closet equipment, servers, network, and clients.
- Assist with running cables and provide guidance to the local team on cable runs and termination.
- Escort vendors within the site so they can perform maintenance tasks on data closet systems.
- Assist the site lead with server operations as needed.
- Set up new servers and clients according to documented processes.
- Perform standard maintenance tasks on clients and servers, including patches, agent installation, and incident troubleshooting.
- Maintain and document all network IDF changes and port mappings.
- Collaborate with plant staff to foster open communication with corporate IT and ensure all devices onsite are used in accordance with IT best practices.
- Position is 100% onsite, with the primary location being Mineral Point, WI, while also supporting additional sites in Stoughton and Janesville.
Technical Skills Desired
- Windows XP through 11 and Windows Server 2008 through 2019.
- Familiarity with antivirus systems, Active Directory, and basic Windows security settings.
- Basic understanding of network infrastructure, including TCP/IP, switching, and common network devices.
- Proficiency with common IT software such as MS Office, Telnet/Putty clients, Remote Desktop, and company online tools (Teams/SharePoint).
- Experience utilizing imaging software for computer backup and recovery.
Additional Responsibilities
- Provide technical support for computer hardware and software.
- Troubleshoot hardware and software-related issues.
- Demonstrate strong verbal and written communication, problem-solving, customer service, and interpersonal skills.
- Work independently and manage time effectively.
- Collaborate with technical support personnel and other teams as needed.
Work Location
Mineral Point, WI (100% Onsite)
The position will primarily support the Mineral Point location, with additional support required for the Stoughton and Janesville sites.
Salary : $31