Desktop Technician

Title - Desktop Technician IV

Location: -MINERAL POINT WI USA 53565

Duration – 06 Months possibility of Extension 

Max pay rate is $31.80/hourly

Onsite:-Monday-Friday 

Job Description:

Must Haves:

· Desktop support/ Imaging

· Network knowledge

· Printer support

· Customer service

Education: High school diploma or equivalent

Experience: 3 to 5years

Summary:

·                Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

·                The technical skills include knowledge of computer software and hardware.

Job Duties and Responsibilities:

·                Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process

·                Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements

·                Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation

·                Assign staff to analyze user needs and recommend appropriate hardware

·                Direct technicians, engineering designers or other technical support personnel as needed

·                Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system

Education/Experience

·                Bachelor degree in computer science or related field or equivalent training/education required o 8-10 years customer service-related experience required Responsibility level

·                Exercises independent judgement with minimal direction from supervisor Skills Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

·                Strong ability to work independently and manage one's time (Required)

·                Strong mentoring skills necessary to provide support and constructive performance feedback (Required)

·                Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software (Required)

·                Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software (Required)Major

Technical duties include:

·                Help to setup and monitor data closet equipment including servers and UPS.

·                Monitor and report on general site health status including data closet equipment, servers, network, and clients.

·                Assist with the running of cables and provide guidance to local team on cable runs and termination.

·                Escort vendors within the site so they can do maintenance tasks on data closet systems.

·                Assist the site lead with server operations as needed.

·                Set up new servers and clients according to documented processes.

·                Perform standard maintenance tasks on clients and servers including patches, agent installs, and incident troubleshooting.

·                Maintain and document all network IDF changes and port mappings.

·                Collaborate with the plant staff to foster open communication with CBS and ensure all devices on site at used in accordance with CBS IT best practices.

·                Position is 100% on site, with the primary location being the Mineral Point, WI, but also supporting additional the Stoughton, and Janesville sites.

Technical skills desired:

·                Windows XP through 11, and server 2008 through 2019

·                Familiarity with antivirus systems, Active directory, and basic windows security settings

·                Have a basic understanding of network infrastructure including TCP/IP, switching, and common network devices.

·                Proficiency with common IT software such as MS OFFICE, Telnet/Putty clients, remote desktop, and online tools (Teams/SharePoint) is required. This also involves utilizing imaging software for computer backup and recovery.

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals