What are the responsibilities and job description for the Clinical Coordinator position at Optimal Care, Inc?
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
- Minimum of 3 Weeks Paid Time Off (PTO)
- Company Vehicle Program
- Flexible Work Schedule
- Mentorship Culture
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Mileage Reimbursement
- Cutting Edge Technology
Key Responsibilities
As a Clinical Coordinator, you will follow through on all provider orders and needs, patient intake interviews, patient visit notification, diagnostic test ordering and results management, and aiding patient's caregivers, home health agencies, hospices, post-acute providers, pharmacies, and other medical providers. In this role, you will:
- Answer multi-line telephones, route calls, take messages, schedule appointments, and respond to or refer inquiries
- Maintain accurate and organized filing systems
- Conducts new patient intakes and sets program expectations with patients and caregivers
- Serve as a resource person regarding available health and social services and resources to the patients, caregivers, office staff, and providers
- Receive and review all diagnostic testing results either by phone or fax. If by phone, you will read back and verify the information to ensure it has been correctly recorded
- Follow through with the coordination of provider orders. This may include but is not limited to coordinating home healthcare or hospice service, delivery pharmacy, portable diagnostics, home medical equipment, social services, chaplain services, caregiver support services, and laboratory services.
- Communicate with patients and families, including answering program telephones, triaging patient needs, and communicating this information to the providers in a timely manner
- Receive and review incoming and outgoing patient information correspondence and determine proper action
- Maintain patient medical records
- Work in a fast-paced environment that requires multi-tasking abilities
Required Qualifications
- High School Diploma or GED
- Minimal CNA or MA or equivalent work experience
- Minimum 1 year of experience in medical field, medical office, or related position
- Ability to operate computer equipment, fax, and photocopy machines necessary
- Must be proficient in Microsoft Office Suite
- Excellent verbal and written communication skills
- Must be able to communicate professionally with all levels of the organization
- Strong grasp of medical terminology
Desired Qualifications
- Experience with geriatric population and/or caregivers
- Familiarity with Ethizo Electronic Medical Record (EMR) system
Location
- Home Office: 770 Kenmoor Ave, Suite 100, Grand Rapids, MI 49546
Hours
- Office hours: 8:00 AM – 5:00 PM, Monday through Friday
