What are the responsibilities and job description for the Referral Clerk - Savannah, GA position at Optim?
Primary Duties:
• Accurately enters all patient demographics and insurance information into the system.
• Runs initial eligibility to ensure accurate insurance information obtained. Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
• Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.
• Schedules and maintains the provider schedulers to include cancellations and Patient Access of patients.
• Handles all referrals from outside physician offices in a timely manner.
• Requests patient medical records and signed releases as required.
• Provides directions and general information to patients to include the required script for their appointment and provider protocols.
• Maintains a high level of confidentiality when servicing patients.
• Performs routine and some non-routine, continuous work involved with the operation of telephone call center.
• Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
• May be required to work flexible hours and some weekends.
• Maintains area of special assignment.
• Other duties as assigned.