Project Manager (Flexible Packaging)

I'm partnering with a leading company in the flexible packaging industry to find a skilled Project Manager. This role is essential for engaging with clients, managing projects, and ensuring high-quality service delivery.

Key Responsibilities

Customer Engagement & Support

- Engage with customers via phone and email to address inquiries, resolve issues, and manage emergencies professionally and efficiently.

- Confirm delivery dates and proactively manage any changes to maintain customer satisfaction.

- Prepare and provide formal quotes and re-quotes as needed.

Project & Order Management

- Oversee the procurement of materials, including tooling and ink matches, ensuring vendor selections meet project specifications.

- Enter new and repeat orders into the system, ensuring all relevant information is communicated to necessary departments.

- Issue all external purchase orders required to complete projects.

- Lead preproduction meetings for new packaging projects.

Cross-Functional Collaboration

- Work closely with production and support teams to address kitting and packing needs, ensuring comprehensive order details.

- Monitor production progress and provide updates to customers and sales teams.

- Support sales representatives by addressing specific customer requirements and project needs.

Accuracy & Continuous Improvement

- Maintain accurate pricing files, specifications, and project information.

- Drive continuous improvement by refining processes and building strong relationships with vendors and customers.

Qualifications

- At least 2 years of experience in the flexible packaging industry.

- Degree or equivalent work experience preferred.

- Excellent organizational and multitasking capabilities with strong attention to detail.

- Proficiency in Microsoft 365.

- Strong communication skills for effective collaboration with teams and customers. - Commitment to integrity, trust, and a customer-first approach in alignment with the company's principles.