Quality Control Analyst

Appraisal Quality Control Analyst

The Quality Control Analyst plays a critical role in Opteon AMC’s customer experience by executing a defined review process for each appraisal product in accordance with Opteon quality standards and client-specific requirements.

This role serves as a key liaison between clients and appraisers, ensuring report quality, accuracy, and timely delivery. As a client- and appraiser-facing position, strong organizational and communication skills are essential.

Key Responsibilities

• Provide detailed appraisal feedback and communicate required revisions to appraisers
• Manage client and appraiser communication (written and verbal) to meet expectations while maintaining strong relationships
• Partner directly with appraisers to ensure timely delivery of high-quality reports
• Apply established policies, procedures, and industry guidelines to maintain efficient workflows
• Deliver excellent customer service with professionalism in all interactions, including phone communication
• Manage multiple workflows simultaneously and prioritize tasks effectively
• Oversee payment processes to ensure all reports are paid or invoiced prior to delivery
• Contribute to a continuous improvement culture by identifying and sharing ideas to enhance processes and policies
• Meet or exceed departmental and individual performance goals

Requirements

• Strong attention to detail and ability to assess report quality
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and a collaborative mindset
• Customer-focused approach with a commitment to quality and service
• Prior experience - Must have a minimum of two years of experience working in appraisal quality control.
• Current appraisal certification or licensure (preferred, but not required)
• Must be able to work shift from 9am-6pm (PST) with 1 hour lunch