Customer Service Specialist (SAP Order Management)

Job Summary

We are seeking a highly motivated Customer Service Specialist with expertise in SAP Order Management to join our dynamic team. In this role, you will serve as a key point of contact for managing customer orders, ensuring seamless order processing, and delivering exceptional client service. Your focus will be on leveraging your proficiency in CRM systems, order management tools, and cross-functional collaboration to enhance customer satisfaction and support sales objectives. The ideal candidate will possess strong communication skills, data analysis capabilities, and a proactive approach to problem-solving within a fast-paced environment.

Duties

• Manage the end-to-end order processing workflow using SAP Order Management and related order processing tools to ensure accuracy and timeliness.
• Collaborate effectively with sales, logistics, finance, and other internal teams to coordinate order fulfillment and resolve any discrepancies or issues.
• Utilize Salesforce CRM and Salesforce Cloud to maintain detailed customer records, track interactions, and support relationship management initiatives.
• Provide exceptional customer service by addressing client inquiries promptly, resolving order-related problems efficiently, and maintaining positive client relationships.
• Analyze customer data and order trends to support data-driven decision making and continuous process improvements.
• Assist in managing client accounts by monitoring order statuses, updating account information, and ensuring customer satisfaction.
• Support internal communication efforts by documenting processes, sharing updates across teams, and facilitating cross-functional collaboration.

Skills

• Proven experience in project management with the ability to prioritize tasks effectively within a fast-paced setting.
• Proficiency in Salesforce CRM systems, Salesforce Cloud, and other customer relationship management tools.
• Strong understanding of SaaS (Software as a Service) business models and sales processes.
• Excellent communication skills for client interaction, internal reporting, and team collaboration.
• Familiarity with Microsoft Office Suite for documentation, reporting, and analysis purposes.
• Demonstrated ability to manage customer accounts with a focus on relationship management and client services.
• Knowledge of order processing tools integrated with SAP Order Management systems.
• Analytical skills to interpret data for process optimization and decision making.
• Ability to work collaboratively across departments to ensure seamless client experiences.
• Customer service problem-solving skills with a focus on delivering timely solutions.

This position offers an engaging opportunity for professionals eager to contribute to a customer-centric organization through efficient order management and exceptional service delivery. We welcome candidates who are committed to excellence in client relationship management and operational efficiency.

Pay: $23.97 - $28.86 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Volunteer time off

Work Location: In person

Salary : $24 - $29