What are the responsibilities and job description for the Concierge Service Worker position at OPS Security Group?
Job Summary
OPS Security Group is hiring Front Desk Concierge Officer to work in fast-paced, professional environments. This position is ideal for individuals with strong customer service skills and a calm, professional demeanor. As the first point of contact for many, you will play a vital role in ensuring safety, managing access, and delivering a great guest experience.
Key Responsibilities
Greet and assist visitors, guests, and tenants with professionalism
Monitor access points and enforce entry protocols
Respond to emergencies and de-escalate conflicts
Monitor CCTV and report suspicious activity
Maintain accurate daily activity logs and incident reports
Conduct periodic patrols as needed (foot or vehicle-based)
Support building operations by communicating effectively with staff and management
Represent OPS Security Group’s values at all times
Requirements
High school diploma or GED
Strong written and verbal communication skills
Proficient time management and attention to detail
Comfortable using security technology (radios, tablets, cameras, etc.)
Excellent de-escalation and interpersonal skills
Reliable transportation (public or private)
Ability to pass background screening, urinalysis, and required training
Previous experience in security, hospitality, and/or front desk preferred
Earned Sick and Safe Leave (1 hour per 30 hours worked)
Paid and ongoing professional training
Internal promotion and advancement opportunities
This is a uniformed position that may require standing or walking for extended periods. You’ll need to be alert, professional, and able to handle pressure calmly. This is an excellent opportunity to grow within a company that values people-first leadership, accountability, and integrity.