CASE MANAGER

SUMMARY

The Case Manager provides comprehensive case management, advocacy, and individualized support to individuals with intellectual and/or developmental disabilities. This role serves as a central point of coordination between the individuals served, their families or legal guardians, Opportunity Village, the Desert Regional Center, and other community partners and service providers.

With a strong emphasis on person-centered planning, the Case Manager ensures that each individual is empowered to make informed decisions about the services they receive, the environments in which those services are delivered, and their participation in vocational or daily activities. The Case Manager plays a vital role in promoting autonomy, inclusion, and overall quality of life through effective collaboration and consistent, individualized support.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Utilize appropriate methods for working with individuals with intellectual and or physical disabilities.
2. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
3. Reinforce and positively engage in Opportunity Village's organizational culture, supporting choice and creativity of individuals served and team members.
4. Maintain positive relationships and networking with community partners, individuals served, caregivers, and service coordinators.
5. Advocate for appropriate pre-vocational and employment goals for each individual served.
6. Develop habilitation, service plans, and person-centered plans for individuals served.
7. Collaborate with team members, Leads, and Supervisors to review Person-Centered Plans (PCPs) and support guidelines, ensuring alignment with individual needs and organizational standards.
8. Understand and comply with all safety regulations within our organization as well as OSHA compliance.
9. Complete and submit required service plans, reports, and other documentation accurately and in a timely fashion.
10. Submit transportation requests, cancellations and communicate changes/concerns while monitoring accuracy.
11. Comply with all Opportunity Village policies and procedures and with Federal, State, and local laws, regulations, and requirements.
12. Some travel to a variety of locations in the Las Vegas area.
13. Must be able to meet all requirements of OV vehicle policies and travel:

• Between worksite locations
• Within the community

1. Participate in professional meetings, complete tours/intakes, and assist in the coordination and promotion of special events and activities for individuals served, including Family Advocacy events, DRC classes, OV dances, and other community-based events.
2. Collaborate with other team members and volunteers to ensure that all individuals with disabilities have the opportunity to:
   1. Gain knowledge of self-management and behavioral skills that will enhance their contribution and integration into the community.
3. Complete renewals for scholarships, private pay arrangements, JDT funding, and other applicable agency funding sources.
4. Maintain accurate records and ensure compliance with agency filing standards and HIPAA regulations.
5. Conduct ongoing monthly rights training for individuals served.
6. Attend special events as required.
7. May be assigned other duties as needed

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise others.

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social perceptiveness to assess and understand other’s reactions and behaviors.
• Ability to work independently.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to accept and apply performance-based feedback.
• Ability to care, respond to, and work with individuals with developmental disabilities.
• Display professional demeanor at all times.
• Ability to define problems, draw valid conclusions, and create solutions.
• Ability to interpret instructions, gain knowledge and take initiative.
• Excellent customer service, team building, and coaching skills.
• Ability to work independently and as part of team.

EDUCATION AND EXPERIENCE

• Required: Associates degree in Social Work, Psychology, Vocational Rehabilitation, Special Education, or related field, with at least one (1) year’s work experience supporting people with special needs, or High School Diploma (or equivalent) and three (3) years work experience supporting people with special needs.
• Required: Valid driver’s license and ability to meet insurance requirements.
• Required: Proficiency in Microsoft Windows, Word, Excel, and Outlook. 
• Required: Current Crisis Prevention Intervention (CPI) certification within 30 days of employment
• Required: Current CPR and First Aid Certification within 30 days of employment

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those that must be met by a team member to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift up to forty (40) pounds
• Ability to sit at a computer for prolonged periods.
• Ability to work in a typical office environment as well as a work center and community businesses with high level of noise.
• Manual dexterity to operate office equipment and examine documents, records and files.