Assistant Contract Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Assist in the day-to-day management of warehouse operations. Support execution of Performance Work Statement (PWS), Statement of Work (SOW), and contractual requirements.
• Oversee receiving, storage, inventory control, picking, packing, shipping, and distribution activities. Ensure inventory accuracy through cycle counts, audits, and reconciliation processes.
• Assist in recruiting, onboarding, scheduling, and training warehouse employees. Provide direction, coaching, and performance feedback to supervisors and staff.
• Promote a strong safety culture throughout the warehouse. Ensure compliance with OSHA standards and company safety requirements. Conduct safety inspections and accident investigations.
• Monitor contract performance metrics and Key Performance Indicators (KPIs). Monitor warehouse layout, space utilization, and material flow efficiency.

Additional Responsibilities

• Serve as acting Project Manager in their absence.
• Support implementation and maintenance of warehouse management systems (WMS).
• Coordinate shipping and receiving activities to ensure timely deliveries.
• Address customer concerns and operational issues promptly. Build and maintain positive customer relationships.
• Review invoices, receiving documentation, delivery records, and inventory reports.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• High school diploma or equivalent, required.
• Associate degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or related field preferred. Equivalent combination of education and experience may be considered.
• Minimum three (3) years of warehouse, logistics, supply chain, or contract operations experience is required.

Knowledge, Skills and Abilities

• Knowledge of warehouse operations, inventory control, and logistics processes.
• Understanding of contract administration and performance management.
• Experience with Warehouse Management Systems (WMS), Microsoft Excel, and reporting tools.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to analyze operational data and develop corrective actions.
• Strong customer service and relationship management skills.
• Ability to work flexible hours to support peak National Guard training cycles and weekend drill surges.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand and walk; reach with hands and arms; and talk or hear. The employee is occasionally required to sit. The employee will lift or move products and supplies, up to 55 pounds, and work in cold temperatures. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

This position operates in a warehouse environment, including dry storage rooms, refrigerated coolers ( 32°F to 45°F), and a bulk freezer environment maintaining a -10°F temperature threshold. Work is required during regular weekdays and scheduled training weekends.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information