What are the responsibilities and job description for the Customer Service Teller II position at Opportunity Bank of Montana?
Performs the following duties with independently under general supervision:
- Serve customers in person, through the drive-up window where applicable, and on the telephone in accordance with bank policies. All customers will be provided exceptional service.
• Establish, retain, and deepen relationships with existing and new customers in the community to achieve branch sales goals and provide exceptional customer service by maintaining awareness of and information concerning available bank products and services. • Perform security and maintenance of proper cash requirements in teller drawers, adhere to authority limits, and balance teller drawer/cash.
- Exchange foreign currency, complete change orders, process mail and night drop.
- Respond to customer inquiries, resolve issues, and recognize cross sales opportunities. Educate customers on alternative channels to provide service. Elevate inquiries that cannot be answered to appropriate responsible party.
- Perform banking services for customers including processing transactions accurately and efficiently to build rapport, customer confidence, and trust.
- Assist with training/mentoring individuals in the CST I position by overseeing, shadowing, and answering questions regarding all day-to-day teller responsibilities.
• Adhere to all operational and security policies and procedures, including enforcing compliance and privacy policies maintained by the bank. Ensure dual control procedures are followed as required. • Manage risk in every transaction and detect fraudulent transactions to prevent losses. Report suspicious activity, follow CIP and BSA procedures. Prepare Currency Transaction Reports (CTR).
- Complete all mandatory bank training. Participate in supplemental bank-coordinated educational programs and training courses to increase job and industry knowledge as time permits.
- Perform additional duties including but not limited to; Ordering checks, address changes, working daily reports, closing accounts, safe deposit box procedures, providing statements and copies as requested by customer etc.
- Balance ATM Cash & ATM customer deposits.
- Issue debit cards and troubleshoot basic debit card issues.
- Perform routine business correspondence.
- Perform other related duties as assigned.
Education and Experience Requirements
High school diploma or equivalent 9 months relevant experience or combination of experience and education
Education and Experience Preferences
1-year relevant experience or combination of experience and education Cash-handling experience
Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
