Business Systems Analyst

Business Systems Analyst

Position Summary

The Business Systems Analyst plays a pivotal role in bridging the gap between business needs and technology solutions. They work closely with stakeholders to understand, analyze, and document business and system requirements and capabilities, translating these into functional specifications for technical and operational teams. They are instrumental in ensuring that the organization's technological infrastructure aligns with its strategic goals, enhancing overall efficiency and productivity. This position requires direct experience managing or administering the Fiserv Premier Bank Platform with emphasis on Retail and Deposit Operations.

Key Responsibilities

• Ability to analyze and administer our core system (Fiserv Premier).
• Requirement Gathering: Collaborate with stakeholders, including business users, managers, and IT staff, to obtain, document, and validate business requirements.
• Process Analysis: Assess and analyze current business processes to identify areas for improvement and recommend solutions to enhance efficiency and productivity.
• System Analysis: Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile.
• System Improvements: Provide recommendations to management and/or system stakeholders by proactively seeking out ways to make system improvements and efficiencies.
• Solution Design: Develop functional and technical specifications for new systems, modifications, or integrations. Ensure that solutions align with business objectives and are feasible within technical constraints.
• Testing and Validation: Create and execute test plans to ensure that systems meet business requirements and function as expected. Coordinate user acceptance testing (UAT) with business stakeholders.
• Projects: Lead, be a subject matter expert, or a project team member for assigned projects.
• Stakeholder Communication: Serve as a liaison between business units and IT teams, facilitating clear and effective communication throughout the project lifecycle.
• Documentation: Maintain comprehensive documentation of business requirements, process flows, system specifications, and other relevant information to support bank systems, project implementation, and future reference.
• Training and Support: Develop training materials and conduct training sessions for end-users. Provide ongoing support and troubleshooting assistance for implemented systems.
• Continuous Improvement: Stay current with industry trends, best practices, and emerging technologies. Proactively identify opportunities to enhance business processes and technology solutions.
• Vendor Management: Serve as liaison with third party vendors and assist with maintaining vendor agreements and invoicing.
• Audits and Exams: Assist with coordination, data gathering, and document review for bank audits and exams.
• Other: Perform other related duties as assigned.

Qualifications

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Accounting, or a related field and 4 years of experience in business analysis, systems analysis, or relevant experience; or a combination of education and experience.
• Proven experience in requirement gathering, process analysis, and solution design.
• 4 or more years of direct experience with Fiserv systems, specifically the Fiserv Premier Bank Platform.

Skills and Competencies

• Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess complex business processes and identify effective solutions.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders clearly and concisely.
• Technical Proficiency: Proficiency with Fiserv bank applications and processes. Familiarity with business process modeling, data analysis, and software development tools. Proficiency in Microsoft Office Suite, and project management software is advantageous.
• Project Management: Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively.
• Attention to Detail: Keen attention to detail, ensuring that business requirements are accurately documented and implemented.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships and collaborate effectively with diverse teams and stakeholders.

Key Competencies

Business Acumen

• Understand the business context and the key drivers of success in the industry.
• Ability to link business strategy to technology solutions and ensure alignment with organizational goals.

Technical Expertise

• Proficiency in systems analysis, design, and documentation techniques.
• Proficient at working with Fiserv applications, systems, and services.
• Strong understanding of software development lifecycle (SDLC) and project management methodologies.

Problem-Solving and Decision-Making

• Ability to identify root causes of issues and develop innovative solutions.
• Effective decision-making skills, with the ability to balance technical and business considerations.

Adaptability and Flexibility

• Ability to adapt to changing business needs and technology landscapes.
• Willingness to learn and apply new skills and technologies as required.

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.