Administrative Operations Clerk

Network Health’s success is rooted in its mission to create healthy and strong Wisconsin communities. Our commitment to that mission is reflected in the people we bring onto our team. We are seeking a detail-oriented and dependable Operations Clerk to support daily administrative and operational functions across the organization. The Operations Clerk provides essential administrative, mailroom, and operational support to ensure efficient day-to-day business functions. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering excellent internal customer service.

Location: This position will be based at our office in Menasha, WI and is not eligible for remote work at this time.

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team.

 
Job Responsibilities

1. Demonstrate commitment and behavior consistent with the philosophy, mission, values, and vision of Network Health.
2. Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies.
3. Open, sort, and stamp U.S. and interdepartmental mail in accordance with department guidelines; record in QuickBase as needed; manage incoming USPS and PO Box mail.
4. Perform a variety of administrative support tasks, including drafting, preparing, and editing reports, correspondence, presentations, spreadsheets, and graphs; proofreading for accuracy, grammar, and layout; and ensuring clarity of final copy.
5. Establish, maintain, and update filing systems and reference materials; retrieve information as needed.
6. Create and maintain internal forms; prepare weekly and monthly statistical reports.
7. Coordinate and maintain departmental calendars, files, and project timelines.
8. Order, receive, and verify accuracy of office supplies, letterhead, envelopes, forms, and other materials; fulfill internal supply requests; stock supplies in designated areas, copy centers, and conference rooms; conduct regular inventory and place weekly online orders; control and record paper and printing supply inventories.
9. Maintain orderly and safe receiving areas; serve as liaison with cleaning vendors; ensure conference rooms are organized and stocked.
10. Operate and maintain office equipment (copiers, scanners, fax machines, etc.); perform scanning, photocopying, faxing, and related tasks.
11. Respond to departmental information requests promptly and professionally.
12. Work independently and collaboratively on ongoing and special projects; may act as project manager or team member for assigned initiatives.
13. Provide backup coverage for the Receptionist, facilities email inbox, and other assigned areas.
14. Assist the with special projects and perform other duties as assigned.

Job Requirements:

• High school diploma or equivalent.
• 4 years of administrative support experience in a fast-paced office; experience managing incoming/outgoing mail and packages.
• 2 years in the insurance industry preferred; knowledge of insurance principles, claims, or applications a plus.
• Customer service experience and basic medical terminology knowledge preferred.
• Proficient in Microsoft Office (Excel, Outlook, Word) with ability to learn and navigate multiple systems.
• Skilled in organizing work, handling frequent interruptions, and working independently or in a team.
• Strong communication skills, both written and verbal, with the ability to build relationships.
• Capable of gathering/analyzing data, following directions, and improving processes for efficiency.

Network Health is an Equal Opportunity Employer