What are the responsibilities and job description for the Billing Specialist position at Opiniion Inc.?
Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!
Position Overview
We are seeking a detail-oriented and reliable Billing Specialist to join our growing SaaS startup. In this role, you’ll be responsible for managing billing, collections, and cash application processes to ensure timely and accurate receipt of customer payments. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced, technology-driven environment.
Responsibilities
Opiniion’s Culture
At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined "Funfessional"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.
Benefits Snapshot
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The Pay Range For This Role Is
18 - 20 USD per hour(Lehi Headquarters)
Position Overview
We are seeking a detail-oriented and reliable Billing Specialist to join our growing SaaS startup. In this role, you’ll be responsible for managing billing, collections, and cash application processes to ensure timely and accurate receipt of customer payments. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced, technology-driven environment.
Responsibilities
- Manage the end-to-end accounts receivable process, including invoicing, collections, cash application, and reconciliations.
- Generate and send invoices using NetSuite, ensuring accuracy and alignment with contract terms.
- Monitor customer accounts for timely payment and follow up on outstanding balances.
- Communicate directly with customers regarding billing inquiries, discrepancies, and payment arrangements in a professional and customer-friendly manner.
- Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and maintain positive customer relationships.
- Maintain accurate records of AR activities and collections status in NetSuite, Google Sheets, and CRM tools (HubSpot, Salesforce).
- Prepare regular aging reports and assist with month-end close and AR-related reporting.
- Identify and escalate potential bad debt concerns or process inefficiencies.
- Support internal process improvements and documentation initiatives to scale AR operations.
- 2 years of experience in accounts receivable or billing, preferably in a SaaS or tech company.
- Proficiency with NetSuite (or other ERP systems) and Google Workspace, especially Sheets and Docs.
- Experience using HubSpot and/or Salesforce to track customer communication or billing workflows is a plus.
- Strong communication skills, both written and verbal, with the ability to interact effectively with internal teams and customers.
- High attention to detail, strong organizational skills, and the ability to prioritize tasks independently.
- Understanding of standard AR metrics, cash flow, and basic accounting principles.
Opiniion’s Culture
At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined "Funfessional"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.
Benefits Snapshot
- Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
- 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
- Pre-tax Health Spending Accounts (HSA).
- Paid Parental Leave for all new parents (including adoption or foster care).
- Unlimited Time Off policies.
- 10 Paid Holidays annually.
- Monthly Gym Reimbursement benefit.
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
The Pay Range For This Role Is
18 - 20 USD per hour(Lehi Headquarters)