What are the responsibilities and job description for the Community Liaison position at Operation PAR, Inc.?
ABOUT THE ORGANIZATION: Operation PAR, Inc. is a non-profit organization offering the full continuum of services for individuals with substance use and/or mental health diagnosis. PAR has been providing comprehensive behavioral health treatment in west Florida since 1970 through advocacy, education, clinical services, and research.
BENEFITS:
9 paid holidays per year
3 weeks of PTO per year (on top of holidays). PTO increases to 4 weeks/year after 2 years of employment, and then to 5 weeks/year after 5 years of employment.
Medical/Dental/Vision/Life Insurance
401k matching
Tuition reimbursement
Continuing education, reimbursement for professional certifications, and qualified supervision.
JOB SUMMARY:
The Community Liaison plays a vital role in cultivating and maintaining relationships with key stakeholders to enhance awareness and engagement with the Motivating New Parents (MNP) program. This position strengthens connections between the agency, families, courts, and community providers through direct outreach, coordination, and event participation. The role emphasizes early referral engagement, particularly for families involved in the child welfare system.
CORE FUNCTIONS:
Referral Coordination: Oversight and tracking of incoming referrals; ensuring handoffs to appropriate staff.
Community Outreach & Relationship Management: Proactive engagement with courts, child welfare entities, and other community partners.
Event Promotion & Planning: Lead organizer for annual outreach events designed to connect with families and promote services.
Service Navigation Support: Encourage follow-up and participation in MNP services by helping clients navigate referral and intake processes.
KEY RESPONSIBILITIES:
Represent MNP at family-focused community events, coalition meetings, and partner agency activities to promote program awareness and increase referrals.
Attend Early Childhood Court and Dependency Drug Court to support early engagement of child welfare-involved families at the start of the case plan.
Periodically co-locate at child welfare offices to build and maintain collaborative partnerships with Child Protective Services and Dependency Case Managers.
Track, organize, and coordinate all incoming referrals, ensuring timely connection with the assigned Behavioral Health Consultant.
Conduct outreach to referred individuals who have not yet engaged in services to encourage participation and reduce barriers.
Lead the planning, promotion, and execution of at least 15 community engagement events annually.
Serve as a liaison between external partners and internal teams to improve communication, referral flow, and community visibility.
EDUCATION AND EXPERIENCE:
High school diploma or GED equivalent is required. Associate's degree in a related field is preferred.
Direct service experience required and will be prioritized.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Strong understanding of behavioral health systems, trauma-informed care, substance use, and harm reduction principles.
Ability to build rapport with diverse populations, including families impacted by child welfare involvement.
Familiarity with early childhood systems, dependency court processes, and community-based support networks.
Comfort with public speaking, group facilitation, and community engagement.
Strong organizational and follow-through skills for managing referrals and planning events.
Ability to maintain timely, professional documentation within an electronic health record (EHR) system.
LICENSES, CERTIFICATIONS AND REGISTRATIONS:
Must become certified in CPR and First Aid within the first six months of employment through company provided compliance trainings.
ESSENTIAL PHYSICAL SKILLS:
Proficiency with Microsoft Office Suite, electronic health record systems, Zoom/Teams platforms.
Ability to navigate various environments (indoor/outdoor, treatment facilities, community sites).
Ability to lift up to 10 pounds. Reasonable accommodations will be made for individuals with disabilities.
Comfort working in environments that may involve exposure to verbal distress or communicable diseases.
WORKPLACE STANDARDS:
Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicable.
Demonstrates knowledge of company policy and procedure.
Performs other duties as assigned.
Maintains a safe work environment.
Foster a respectful, inclusive, and professional workplace culture.
Adhere to agency attendance, confidentiality, and documentation standards.
Demonstrate accountability and willingness to receive direction in a collaborative manner.
Perform other duties as assigned to support program goals and community reach.
SPECIAL REQUIREMENTS:
Must have a valid driver's license and possess a reliable mode of transportation for community outreach travel in Pinellas County.
Must pass a level II background check and drug screen.
Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Operation PAR Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.
EOE/ADA/VETERANS/DFWP
BENEFITS:
9 paid holidays per year
3 weeks of PTO per year (on top of holidays). PTO increases to 4 weeks/year after 2 years of employment, and then to 5 weeks/year after 5 years of employment.
Medical/Dental/Vision/Life Insurance
401k matching
Tuition reimbursement
Continuing education, reimbursement for professional certifications, and qualified supervision.
JOB SUMMARY:
The Community Liaison plays a vital role in cultivating and maintaining relationships with key stakeholders to enhance awareness and engagement with the Motivating New Parents (MNP) program. This position strengthens connections between the agency, families, courts, and community providers through direct outreach, coordination, and event participation. The role emphasizes early referral engagement, particularly for families involved in the child welfare system.
CORE FUNCTIONS:
Referral Coordination: Oversight and tracking of incoming referrals; ensuring handoffs to appropriate staff.
Community Outreach & Relationship Management: Proactive engagement with courts, child welfare entities, and other community partners.
Event Promotion & Planning: Lead organizer for annual outreach events designed to connect with families and promote services.
Service Navigation Support: Encourage follow-up and participation in MNP services by helping clients navigate referral and intake processes.
KEY RESPONSIBILITIES:
Represent MNP at family-focused community events, coalition meetings, and partner agency activities to promote program awareness and increase referrals.
Attend Early Childhood Court and Dependency Drug Court to support early engagement of child welfare-involved families at the start of the case plan.
Periodically co-locate at child welfare offices to build and maintain collaborative partnerships with Child Protective Services and Dependency Case Managers.
Track, organize, and coordinate all incoming referrals, ensuring timely connection with the assigned Behavioral Health Consultant.
Conduct outreach to referred individuals who have not yet engaged in services to encourage participation and reduce barriers.
Lead the planning, promotion, and execution of at least 15 community engagement events annually.
Serve as a liaison between external partners and internal teams to improve communication, referral flow, and community visibility.
EDUCATION AND EXPERIENCE:
High school diploma or GED equivalent is required. Associate's degree in a related field is preferred.
Direct service experience required and will be prioritized.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Strong understanding of behavioral health systems, trauma-informed care, substance use, and harm reduction principles.
Ability to build rapport with diverse populations, including families impacted by child welfare involvement.
Familiarity with early childhood systems, dependency court processes, and community-based support networks.
Comfort with public speaking, group facilitation, and community engagement.
Strong organizational and follow-through skills for managing referrals and planning events.
Ability to maintain timely, professional documentation within an electronic health record (EHR) system.
LICENSES, CERTIFICATIONS AND REGISTRATIONS:
Must become certified in CPR and First Aid within the first six months of employment through company provided compliance trainings.
ESSENTIAL PHYSICAL SKILLS:
Proficiency with Microsoft Office Suite, electronic health record systems, Zoom/Teams platforms.
Ability to navigate various environments (indoor/outdoor, treatment facilities, community sites).
Ability to lift up to 10 pounds. Reasonable accommodations will be made for individuals with disabilities.
Comfort working in environments that may involve exposure to verbal distress or communicable diseases.
WORKPLACE STANDARDS:
Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicable.
Demonstrates knowledge of company policy and procedure.
Performs other duties as assigned.
Maintains a safe work environment.
Foster a respectful, inclusive, and professional workplace culture.
Adhere to agency attendance, confidentiality, and documentation standards.
Demonstrate accountability and willingness to receive direction in a collaborative manner.
Perform other duties as assigned to support program goals and community reach.
SPECIAL REQUIREMENTS:
Must have a valid driver's license and possess a reliable mode of transportation for community outreach travel in Pinellas County.
Must pass a level II background check and drug screen.
Reasonable accommodations will be made for otherwise qualified individuals with a disability. Veterans encouraged to apply. Operation PAR Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.
EOE/ADA/VETERANS/DFWP
