What are the responsibilities and job description for the Director of Enterprise Solutions position at OpenWorks | Facility Management?
About the Company
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
The Director of Enterprise Solutions (DES) serves as the enterprise account management owner for OpenWorks’ most strategic accounts, driving growth across a defined portfolio. This role leads the full customer lifecycle – protecting revenue, strengthening executive relationships, and driving expansion.
You’ll act as both a trusted advisor and commercial partner, ensuring customers see measurable value while identifying opportunities to deepen the partnership. You’ll also play a key role in aligning internal teams to deliver consistent, high-impact outcomes for your customers.
What You’ll Do
OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
The Director of Enterprise Solutions (DES) serves as the enterprise account management owner for OpenWorks’ most strategic accounts, driving growth across a defined portfolio. This role leads the full customer lifecycle – protecting revenue, strengthening executive relationships, and driving expansion.
You’ll act as both a trusted advisor and commercial partner, ensuring customers see measurable value while identifying opportunities to deepen the partnership. You’ll also play a key role in aligning internal teams to deliver consistent, high-impact outcomes for your customers.
What You’ll Do
- Own the overall account strategy for assigned enterprise clients, including annual plans and quarterly updates
- Build and maintain executive-level relationships, ensuring strong stakeholder coverage across each account
- Drive retention by proactively identifying risks, managing escalations, and ensuring timely resolution
- Identify, qualify, and advance expansion opportunities, partnering with Account Executives to convert growth into revenue
- Lead Quarterly Business Reviews (QBRs), including preparation, delivery, and execution of follow-up action plans
- Manage renewal strategy and timelines to ensure successful contract continuity
- Leverage data and insights to track performance, communicate value, and inform decisions
- Partner cross-functionally with Operations, Implementation, Finance, Legal, and Sales to deliver seamless customer experience
- Experience managing and growing enterprise or national accounts
- Strong executive presence with the ability to influence and build relationships at multiple levels
- Ability to translate service delivery into clear business impact and customer value
- Strong business acumen with a focus on revenue growth, retention, and margin
- Experience navigating complex organizations and driving cross-functional alignment
- Data-driven mindset with the ability to use metrics and insights to guide strategy
- Strong communication skills, including leading QBRs and executive-level conversations
- Own and grow a portfolio of high-impact enterprise accounts that directly shape company performance
- Play a key role in building and evolving how we deliver value and scale our enterprise partnerships
- Contribute to projects and initiatives that directly shape our company’s success
- Collaborate with diverse teams and stakeholders across the organization
- Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive environment
OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.