Records Manager

Opensity Solutions is seeking an experienced Site Manager to oversee daily operations for one of our prominent law firm clients in the Boston area. This role is responsible for managing a team of service professionals supporting multiple operational areas including mailroom services, print/copy operations, reception, hospitality, with a heavy focus on records management.

The ideal candidate is a service-driven leader who thrives in professional environments, communicates effectively with clients, and has experience supervising teams in office services, Records Management or similar operational functions.

This position plays a key role in maintaining high service standards while strengthening client relationships and supporting the firm through an upcoming office move and workspace cleanup initiative.

Key Responsibilities

• Manage and supervise a team of approximately 8 staff members across mailroom, print/copy, reception, hospitality, and records functions

• Lead recruiting efforts including interviewing, onboarding, and training new hires

• Create staff schedules and manage day-to-day workflow and service delivery

• Conduct performance reviews, coaching, and corrective actions when necessary

• Build and maintain strong relationships with the client’s Office Manager and internal staff

• Coordinate and execute onsite client meetings and hospitality events

• Ensure consistent delivery of high-level service standards across all operational areas

• Support office cleanup and organization initiatives in preparation for an upcoming office move

• Identify opportunities for operational improvement and service excellence

Qualifications

• Bachelor’s degree in business, Management, or related field preferred/ HS Diploma is a must.

• Prior supervisory or management experience overseeing Records and operational or service teams is a must

• Experience managing staff scheduling, performance management, and team development

• Strong communication and client relationship management skills

• Ability to work in a fast-paced professional services environment

• Highly organized with strong problem-solving abilities

Preferred Experience

• Law firm or legal services environment

•Office services operations

• Print production or managed print services

• Records management experience

• Hospitality or client services environments

• Experience supporting office moves or workplace transitions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.