FAST Manager

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Job Description:

The Regional FAST Manager is responsible for the overall performance management and scheduling of a team of FAST resources across a determined geographic area. The manager collaborates with Site Managers, Operations Managers and Human Resource Business Partners to document FAST skillsets and maintain compliance within handbook policies. Key responsibilities include assignment scheduling, performance management, timecard management, analyzing productivity data, and implementing process improvements to enhance team performance and employee satisfaction. The ideal candidate is highly organized, customer service oriented, data-driven, and skilled at balancing business priorities. This is a hybrid exempt position that will work from home with an expectation to be in the office, both locally and withing a geographic region to support clients and employees when needed.

Essential Job Responsibilities

• Ensures FAST members provide concierge level client service to all end-users at designated client sites
• Maintains schedules and communicates assignments to team members
• Demonstrates proficiency in explaining services to all end-users at designated client sites
• Continuously looks for opportunities to improve the performance of FAST Service Specialists
• Manage a team of 30-35 direct reports
• Hires, trains, manages, and evaluates all FAST Service Specialists
• Compiles, collects, and reports on all metrics for FAST Senior Leadership team.
• Displays high ethical standard, integrity, work ethic, and loyalty
  
  

Qualifications & Characteristics

• High School Diploma or equivalent;
• Previous management experience in a client service oriented field, preferably mail/copy/production
• 3 years of direct supervisory experience required.
• Detail oriented with good verbal and written communication skills, with the ability to resolve issues with key stakeholders
• Strong initiative required; ability to work independently with minimal direct supervision
• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Ability to travel as needed for critical client support needs
  
  

The Compensation range for this role is 70,000 to 80,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.