What are the responsibilities and job description for the Legal Workflow Coordinator position at Opensity Solutions?
About Us
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Workflow Coordinator delivers high quality customer service by coordinating requests and completing related administrative responsibilities. This role partners closely with other Coordinators and Supervisors to ensure smooth handoffs to processors and consistent, high quality. service. The Workflow Coordinator takes a proactive approach to identifying team needs, recommending improvements, and supporting staff to maintain strong working relationships and service standards. This position is based at an Opensity Facility.
Responsibilities
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
The Workflow Coordinator delivers high quality customer service by coordinating requests and completing related administrative responsibilities. This role partners closely with other Coordinators and Supervisors to ensure smooth handoffs to processors and consistent, high quality. service. The Workflow Coordinator takes a proactive approach to identifying team needs, recommending improvements, and supporting staff to maintain strong working relationships and service standards. This position is based at an Opensity Facility.
Responsibilities
- Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail-oriented communication.
- Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.
- Perform Document Specialist duties as required, based on workload and business needs.
- Coordinate workflow transitions across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.
- Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.
- Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.
- Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.
- Support additional document processing initiatives, firm projects, and departmental functions as assigned.
- Associate degree, secretarial degree, or equivalent combination of education and experience.
- Five or more years of experience in a legal document production environment and or legal secretarial role.
- Working knowledge of legal terminology and familiarity with a law firm environment.
- Advanced proficiency with Document Management Systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Strong spelling, grammar, punctuation, and proofreading skills.
- Demonstrated ability to organize, prioritize, and manage multiple assignments in a deadline driven environment.
- Self-directed with strong initiative and the ability to work independently with minimal supervision.
- Proven ability to perform effectively under pressure while maintaining accuracy and quality.
- Excellent communication, interpersonal, teamwork, and customer service skills.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.