What are the responsibilities and job description for the Lead Service Specialist position at Opensity Solutions?
About Us
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
We are seeking a customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This is an exciting opportunity for an experienced professional who wants to grow their career and takes pride in delivering exceptional service. The Lead Service Specialist acts as a subject matter expert, and trusted client resource.
The ideal candidate is proactive, highly organized, detail-oriented, leads by example, demonstrates a strong commitment to client service, maintains operational excellence. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards.
Job Responsibilities
Mail Services:
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description
We are seeking a customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This is an exciting opportunity for an experienced professional who wants to grow their career and takes pride in delivering exceptional service. The Lead Service Specialist acts as a subject matter expert, and trusted client resource.
The ideal candidate is proactive, highly organized, detail-oriented, leads by example, demonstrates a strong commitment to client service, maintains operational excellence. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards.
Job Responsibilities
Mail Services:
- Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
- Ensure accurate handling and timely delivery of all mail and courier items within the client environment.
- Maintain organization and proper storage of mailroom materials and supplies.
- Accurately complete copy, print, and scan requests based on written instructions and client requirements.
- Ensure quality control, accuracy, and timely completion of all production tasks.
- Maintain and operate copy/print equipment and report any technical issues or supply needs.
- Answer incoming phone calls and route inquiries to appropriate individuals or departments.
- Greet and professionally announce visitors in a courteous and welcoming manner.
- Provide exceptional customer service while representing the client and Opensity Solutions in a professional manner.
- Assist with general front desk operations and visitor management as required.
- Coordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
- Ensure all hospitality spaces are clean, organized, and fully stocked with necessary supplies.
- Manage inventory of kitchen and office supplies and place orders as needed.
- Support catering setup, meeting preparation, and general hospitality requests.
- Assist with basic facilities support tasks including office moves, hanging signage or artwork, and maintaining office organization.
- Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
- Maintain cleanliness and functionality of shared office spaces, including copy rooms and supply areas.
- Support general workplace upkeep to ensure a professional and well-maintained environment.
- High School Diploma or equivalent required.
- Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
- Prior experience in a client-facing environment with a strong customer service focus.
- High level of understanding working with Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.