What are the responsibilities and job description for the Lead Business Systems Analyst / Senior Salesforce Administrator position at OpenSesame?
About OpenSesame
OpenSesame is transforming workforce development with an AI-powered marketplace of 60,000 skill-building courses and learning pathways. We help organizations build skills and stay compliant through a high-quality content catalog, seamless LMS/LXP integrations, and advanced capabilities like skills-based curation and multilingual content creation. More than 2,000 companies, including 150 of the Global 2000, rely on OpenSesame to develop the world's most productive and admired workforces.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.
About the Job
We are seeking a Lead Business Systems Analyst / Senior Salesforce Administrator experienced in managing and optimizing complex Salesforce environments. This role is ideal for someone who excels in mature, interconnected systems and can modernize them without disrupting operations.
You will lead Salesforce strategy and architecture—particularly Sales Cloud and CPQ—owning configuration, integrations, and data integrity while driving scalability, automation, and AI-enabled quote-to-cash innovation.
Performance Objectives
30 Days
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Compensation: The base salary for this position generally ranges between $150,000 and $180,000, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
We Care About Your Security: We've been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us, thank you for staying vigilant.
OpenSesame is transforming workforce development with an AI-powered marketplace of 60,000 skill-building courses and learning pathways. We help organizations build skills and stay compliant through a high-quality content catalog, seamless LMS/LXP integrations, and advanced capabilities like skills-based curation and multilingual content creation. More than 2,000 companies, including 150 of the Global 2000, rely on OpenSesame to develop the world's most productive and admired workforces.
Learn more: www.opensesame.com/about
About the Team
At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.
About the Job
We are seeking a Lead Business Systems Analyst / Senior Salesforce Administrator experienced in managing and optimizing complex Salesforce environments. This role is ideal for someone who excels in mature, interconnected systems and can modernize them without disrupting operations.
You will lead Salesforce strategy and architecture—particularly Sales Cloud and CPQ—owning configuration, integrations, and data integrity while driving scalability, automation, and AI-enabled quote-to-cash innovation.
Performance Objectives
30 Days
- Deep dive into the Salesforce org, integrations, and data architecture to understand system dependencies and key workflows.
- Take ownership of routine Salesforce administration tasks, including configuration (objects, fields, layouts, validation rules, flows) and system integrity audits.
- Deliver 3–5 impactful system enhancements or quick wins that improve data quality, quoting workflows, or user experience.
- Partner with Sales, Revenue Operations, and Customer Success leaders to gather and document system requirements, process gaps, and future-state needs.
- Develop and present scalable Salesforce/CPQ solutions that streamline quoting, pricing, and approval processes.
- Establish a governance and release management cadence, including AppExchange management and platform feature evaluation.Begin mapping core business systems, integrations, and data flows across Salesforce, CPQ, and other connected platforms.
- Lead at least one significant cross-functional project to improve quoting, pricing, or pipeline management efficiency.
- Build or optimize executive dashboards and reports providing visibility into pipeline, quoting accuracy, and system adoption.
- Conduct training sessions for end users and junior admins to improve adoption and system utilization.
- Implement automation and process improvements that reduce manual effort and technical debt.
- Present a strategic roadmap for Salesforce and CPQ evolution aligned to business goals and scalability needs.
- Deliver measurable improvements in automation, adoption, and data reliability through implemented enhancements.
- Document and communicate system architecture, governance standards, and long-term platform optimization strategies.
- Establish yourself as a trusted advisor to leadership, translating business goals into actionable platform initiatives.
Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.
Compensation: The base salary for this position generally ranges between $150,000 and $180,000, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.
Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.
Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.
CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.
We Care About Your Security: We've been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us, thank you for staying vigilant.
Salary : $150,000 - $180,000
