What are the responsibilities and job description for the Service Advisor position at OpenRoad Drury Moss LLC?
Description:
Position Overview:
As part of the Open Road Collision group DBA Drury Moss Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.
Key Responsibilities:
- Act as the primary contact for customers and insurance companies throughout the repair process.
- Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
- Provide regular status updates to customers, maintaining clear and positive communication at every stage.
- Submit estimates and necessary supplements to insurance companies for timely processing.
- Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.
Why Work With Us?
- Team-oriented culture
- I-CAR Gold Certified
- OEM Certified
- Streamlined workflow for increased earning potential
- Opportunities for professional growth and certification
- Competitive compensation and benefits (discussed upon interview)
- Commitment to safety, quality, and a positive work environment
- Demonstrated ability to work independently and as part of a collaborative team.
- High attention to detail and a commitment to delivering top-quality workmanship.
- Dependable, and customer-focused mindset.
- Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
- Outstanding Customer Service – A customer-first approach is essential.
- Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
- Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
- Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
- Must be 18 years or older to apply.