What are the responsibilities and job description for the Title Specialist position at OPENLANE?
Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.
AFC’s Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Location: This role will be onsite at our Carmel, Indiana office. Working hours are 9am - 6pm EST.
We're Looking For:
We are seeking a Title Specialist that will act as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. This individual must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Title Coordinator is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.
You Are:
Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
Proactive. You have a self-starting mindset and can work independently with minimal supervision.
An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.
You Will:
Assists Title Clerks with title processing.
Focus on achieving prompt resolution of title problems with our client and/or buyers.
Prepares weekly reports for our clients showing title status.
Request duplicate titles if and when needed according to OPENLANE policy.
Achieve return of title on voided sales in a timely fashion to reduce loss to seller and/or OPENLANE.
Overcoming difficult objections and turning into positive solutions for all parties.
Assist with keeping SOP documentation/training manuals up to date
Scans titles into electronic format.
Creates shipping labels, packages, seals, and sends titles to buyers daily via Federal Express.
Ensures titles are delivered to the correct purchasing dealer and/or buyer.
Responsible for running title reports and assisting with title inquiry emails.
Must-Have's:
2 years of experience in title work required.
Superb customer service skills, attention to detail, time management and ability to problem solve.
Must type 55 WPM and have strong 10-key typing skills.
Conflict resolution and customer service skills required.
Basic knowledge of Google suite applications.
Nice to Have’s:
High School Diploma or GED required with some college preferred.
Notary public license within 6 months of hire preferred.
General automotive knowledge is preferred.
Sound like a match? Apply Now - We can't wait to hear from you!
