What are the responsibilities and job description for the Title Specialist - DMP position at OPENLANE?
Who We Are
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
We're Looking For
We are seeking a Title Specialist that will act as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. This individual must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Title Specialist is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.
You Are
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
We're Looking For
We are seeking a Title Specialist that will act as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. This individual must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Title Specialist is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.
You Are
- Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
- Proactive. You have a self-starting mindset and can work independently with minimal supervision.
- An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.
- Assists Title Clerks with title processing.
- Focus on achieving prompt resolution of title problems with our client and/or buyers.
- Prepares weekly reports for our clients showing title status.
- Request duplicate titles if and when needed according to OPENLANE policy.
- Achieve return of title on voided sales in a timely fashion to reduce loss to seller and/or OPENLANE.
- Overcoming difficult objections and turning into positive solutions for all parties.
- Assist with keeping SOP documentation/training manuals up to date
- Scans titles into electronic format.
- Creates shipping labels, packages, seals, and sends titles to buyers daily via Federal Express.
- Ensures titles are delivered to the correct purchasing dealer and/or buyer.
- Responsible for running title reports and assisting with title inquiry emails.
- 2 years of experience in data entry or title work required.
- Superb customer service skills, attention to detail, time management and ability to problem solve.
- Must type 55 WPM and have strong 10-key typing skills.
- Conflict resolution and customer service skills required.
- Basic knowledge of Google suite applications.
- High School Diploma or GED required with some college preferred.
- Notary public license within 6 months of hire preferred.
- General automotive knowledge is preferred.