Portfolio Service Manager

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For

A Portfolio Service Manager who will oversee the daily operations, productivity, and performance of the Portfolio Services team. This role ensures service level agreements (SLAs) are consistently met, client communications are timely and accurate, and internal processes are optimized for efficiency.

This role owns operational service delivery and team leadership, leveraging technical expertise, organizational leadership, and client knowledge to enhance service delivery and support the overall success of PAR’s portfolio management services.

You Are

• A Leader. You provide coaching, guidance, and performance feedback, fostering a high-performing team environment.
• Operational. You are skilled at monitoring productivity, tracking performance metrics, and optimizing processes for efficiency.
• Communicative. You maintain proactive relationships with clients and internal stakeholders, serving as an effective point of contact for escalations.
• Organized. You excel at prioritizing and assigning workloads in a fast-paced environment, ensuring all deadlines and SLA requirements are met.
  
  

You Bring

• Core Knowledge
• Operational management and team leadership.
• Portfolio management and service delivery standards.
• Client relationship management and escalation resolution.
  
  

• Functional Expertise
• Performance metrics analysis and process improvement implementation.
• Workflow management and staff training.
• Audit, documentation, and compliance support.
  
  

• Technical Expertise
• Proficiency with operational systems and reporting tools.
• Advanced competency in Microsoft Office Suite.
  

You Own

• Team Leadership & Productivity (30%)
• Oversee day-to-day operations, ensuring efficient workload distribution and high performance.
• Client & Stakeholder Communication (25%)
• Maintain proactive client updates and resolve escalations professionally.
• Operational Execution & SLA Management (25%)
• Ensure all SLAs are met and implement improvements to increase service quality.
• Administrative & Operational Support (20%)
• Support reporting, audits, and documentation alongside the Senior Manager of Business Operations.
  

You Drive

• Execution:
• Organizing and prioritizing daily workflows based on business needs.
• Training staff on systems and client-specific requirements.
• Results:
• Consistent adherence to service level agreements.
• Identification of process gaps and execution of efficiency improvements.
  

Who You Will Work With

Reporting to the Senior Manager, Business Operations, this role will collaborate with Business Operations leadership, client stakeholders, recovery agents, external partners, and internal operational teams on a daily basis.

Must Have’s

• High school diploma or equivalent required.
• Bachelor’s degree or four (4) years of industry-relevant experience.
• Demonstrated experience in operations, portfolio management, or team leadership.
• Strong organizational, time management, and communication skills.
  
  

Nice To Have’s

• Experience in the automotive, wholesale, or logistics industries.
• Advanced experience with data visualization or project management software.
  
  

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
  
  

Sound like a match? Apply Now - We can't wait to hear from you!