What are the responsibilities and job description for the SBA Portfolio Manager I position at First Internet Bank?
This position is expected to be fully on-site five days a week for candidates within 40 miles of the First Internet Bank HQ in Fishers, Indiana.
About The Position
As the Small Business Administration (SBA) Portfolio Manager I, you will service existing loans, conduct/underwrite annual reviews, and respond to servicing action requests from both internal and external customers. You will also monitor the overall health of the portfolio by assessing credit risk within the individual loan files and recommend the appropriate grade/action accordingly. Your primary goal is to identify, assess, and mitigate risk to protect the Bank's SBA guarantee.
What You Will Do
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
More about First Internet Bank
Why Join Us?
At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.
This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.
Our benefits package includes the following and so much more:
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.
About The Position
As the Small Business Administration (SBA) Portfolio Manager I, you will service existing loans, conduct/underwrite annual reviews, and respond to servicing action requests from both internal and external customers. You will also monitor the overall health of the portfolio by assessing credit risk within the individual loan files and recommend the appropriate grade/action accordingly. Your primary goal is to identify, assess, and mitigate risk to protect the Bank's SBA guarantee.
What You Will Do
- Assist in the monitoring of the past due report to identify and alleviate payment issues within the first 15 days of delinquency, and recommend mitigation to help the credit remain paid as agreed
- Assist in collection of pertinent information needed to underwrite basic servicing actions, to include requests for modifications to the original terms of the loan, or the replacement/release of collateral; and recommend a course of action that fits within Bank policies and procedures and is in accordance with SBA SOP 50 57
- Assist in the collection of financial documentation required to assess the ongoing creditworthiness of the portfolio
- Analyze available annual and quarterly financials from borrowers within the SBA Portfolio to ensure an accurate risk assessment is applied to each borrower during the renewal and annual review process
- Analyze global cash flow for existing SBF borrowers and guarantors to identify their financial condition, profitability, repayment ability, operating trends, and determine if there are any financial indicators that point to current or potential stress within the business or guarantor's financial situation
- Process servicing requests of a less complex nature, with risk ratings of Acceptable or better
- Provide daily exceptional customer service to both internal and external customers
- Recommend and model appropriate loan structure for new and existing loan relationships
- Ensure customer records are maintained and updated in the core platforms including PCFS solutions, “Loan Manager”; nCino, and other banking platforms as required
- Maintain Financial Review Status log, Servicing action log, and Financial Statement Checklists that serve as financial ticklers
- Keep up-to-date on Bank policies, SBA policies, laws and regulations that govern commercial lending
- Cross-train and assist Loan Servicing department as needed
- Perform other duties as assigned
- A minimum of two years of direct experience in a commercial lending portfolio management setting, preferably in SBA lending
- A general knowledge of the SBA SOP's 50 57 and actions as outlined in the 7a Servicing and Liquidation Actions is preferred
- Ability to multi-task and manage a multi loan volume pipeline
- A general knowledge and skill set in MS Office (Word, Excel, Office, etc.), Skype, and Zoom. Experience in Loan platform systems of E-Tran, nCino and PCFS is also preferred.
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
More about First Internet Bank
Why Join Us?
At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.
This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.
Our benefits package includes the following and so much more:
- Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
- 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
- Professional Development Reimbursement
- At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
- Eleven Paid Holidays
- Paid Volunteer Time
- Annual First Internet Bank-branded merchandise allowance
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.