What are the responsibilities and job description for the Claims Representative position at OPENLANE?
Who We Are
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
We are seeking a Claims Representative with experience in insurance investigations and damage evaluation. You will be part of the Claims team responsible for ensuring professional and timely resolution of transport-related losses. You will be involved in investigating claims, determining responsibility, and negotiating settlements. In this role, you will have the opportunity to use your experience in commercial auto transport and cargo handling to provide high-quality service to our dealers and clients. The ideal candidate will have 1-2 years of experience in insurance claims processing.
You Are
Your work is performed as a Hybrid employee. You will be required to work from our Mesa, AZ office every Tuesday and Thursday.
Must Have’s
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
We are seeking a Claims Representative with experience in insurance investigations and damage evaluation. You will be part of the Claims team responsible for ensuring professional and timely resolution of transport-related losses. You will be involved in investigating claims, determining responsibility, and negotiating settlements. In this role, you will have the opportunity to use your experience in commercial auto transport and cargo handling to provide high-quality service to our dealers and clients. The ideal candidate will have 1-2 years of experience in insurance claims processing.
You Are
- Analytical: You have a keen eye for detail when gathering photos, estimates, and interview data to determine the extent of loss.
- Decisive: You are comfortable making firm recommendations and concluding proper levels of compensation based on all available criteria.
- Negotiation-Focused: You possess strong communication skills and the ability to work effectively with both external clients and internal personnel to reach fair resolutions.
- Investigate and process insurance claims in a timely fashion for dealers and clients.
- Gather all pertinent information, including photos, estimates, and other relevant criteria.
- Interview claimants and transporters to gather comprehensive information related to the claim.
- Handle transport damage claims as well as property claims related to auto transports.
- Schedule outside vendors for verification and estimates for pending claims.
- Investigate and evaluate damages to conclude appropriate levels of compensation.
- Adjudicate claims, manage adjustments, and assist with special projects as needed.
Your work is performed as a Hybrid employee. You will be required to work from our Mesa, AZ office every Tuesday and Thursday.
Must Have’s
- 1-2 Years of experience in insurance claims, specifically in commercial, auto transport, or cargo handling.
- High School Diploma or equivalent.
- Experience in total loss handling and damage adjudication.
- Highly proficient in computer applications, including Google Workspace and web-based applications.
- Strong negotiation skills and the ability to maintain a rigorous schedule.
- Proven ability to access, enter, and retrieve data accurately on a PC.
- Bachelor’s Degree.
- In-depth knowledge of the automotive transport industry.
- Previous experience working in a fast-paced remarketing or logistics environment.