What are the responsibilities and job description for the Account Specialist position at OPENLANE?
Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.
AFC’s Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We’re Looking For:
We are seeking a Major Dealer Account Specialist with experience in customer service and account management. You will be part of the AFC team responsible for servicing and elevating relationships with our major dealer accounts. In this role, you will have the opportunity to utilize your experience in streamlining business processes, collaborating with team members, and analyzing trends and metrics to mitigate risk. The ideal candidate will have 2-3 years of experience in customer service or account management.
You Are:
- Detail-oriented. You will ensure the accuracy and compliance of floor planning through meticulous attention to detail.
- Adaptable. You can adjust to changing circumstances, customer issues, and dynamic environments.
- Organized. You will maintain a systematic approach to tasks, prioritize them effectively, and keep records to ensure efficiency and productivity.
You Will:
- Make funding determinations based on daily dealer account usage across multiple data points.
- Communicate to the dealer current account status and provide resolutions to any issues encountered.
- Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
- Analyze account trends.
- Effectively promote other OPENLANE businesses’ products and services to customers.
- Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.
Where you will work:
This will be on on-site position located at our Carmel, IN headquarters location.
Must Have’s:
- College degree or equivalent work experience
- Experience in a collections role/environment
- Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries
- Experience using Customer relationship management (CRM) tools
- Strong organizational, clerical, oral, and written language skills
Nice to Have’s:
- Experience handling vehicle titles
- Account management experience in the automotive industry
Sound like a match? Apply Now - We can't wait to hear from you!