DVR Technician

Who We Are: 
OpenEye delivers intelligent cloud video technology to help people live, work, and learn. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services (OWS) uncovers insights that strengthen security and improve operations. See the next opportunity to secure and scale smart environments and enhance experiences for businesses and organizations everywhere with an intelligent and aware cloud video platform. OpenEye’s solutions are available globally through a trusted network of certified service providers.  

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net. 

Job Summary: 

Our DVR Techs are responsible for performing all phases of troubleshooting including interpretation, analysis, research, and resolution of technical problems for the DVR’s. This position is also responsible for building DVRs in a timely and orderly manner. 

Role and Responsibilities: 

• Build a vast variation of DVR’s and PC’s. 

• Participate in training activities as needed. 

• Continuously provide a high degree of service to meet customer service goals. 

• Assist QC teammates with general help which may be needed. 

• Perform all other duties/responsibilities as necessary or assigned. 

Qualifications:   

• High School Diploma or a General Education Degree 

• Minimum of 1 years related experience and/or training. 

• Ability to successfully work independently and as part of a team. 

• Knowledge and determination to create innovative ideas to help promote a positive work environment. 

• More than 75% of the time: must be able to lift, pull/push and carry up to 50 pounds 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. 

The Perks at OpenEye: 

• The pay range for this opportunity is $18.50 - $20.50 per hour. In addition, this position is eligible for an annual discretionary bonus. 

• Employees are eligible to purchase company stock at a discounted rate. 

• Collaborative, fun, creative culture where idea sharing is encouraged. 

• Casual dress environment. 

• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. 

• Up to $5,000 annual company match for 401k. 

• Company paid short-term/long-term disability, AD&D, and life insurance. 

• Paid maternity and parental leave. 

• 15 Days of Paid Vacation accrued per year (increases after year 3) 

• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous. 

• 9 Paid Holidays per year 

• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees. 

• Employee Equipment Program – Free Alarm.com system for your home. 

• OpenEye values working together and collaborating in person.  Our employees work from the office 4 days a week. 

OpenEye is an Equal Opportunity Employer 

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. 

Notice To Third Party Agencies:  

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com. 

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