What are the responsibilities and job description for the Helpdesk Analyst position at Open Systems Technologies?
Job Description:
Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.
· Interfaces with other platforms from bothhardware and software perspectives.
· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.
· Responds verbally and in writing to questionsand concerns.
· Performs other duties as assigned.
· Strong experience supporting Windows 11
· Experience with file server management, Active Directory, and GPO settings.
· Travel is required
Remarks:
Diagnoses, analyzes, and resolves issues for customers across multiple technological domains Required 3 Years Strong experience supporting Windows 11 Required 3 Years Experience with file server management, active directory, GPO settings Required 3 Years Very extensive knowledge with Windows 11, active directory, GPO settings Required 3 Years Demonstrates strong technical proficiency in operating systems (Windows, macOS) Required 3 Years Experience with the Service Now IT service management application. Required 3 Years
Salary : $60,000 - $90,000
