Sr. EPIC Reporting Business Analyst

Title: Sr. EPIC Reporting Business Analyst

Location: Gainesville, GA 30501 (Onsite)

Type: Full-time, Direct-hire, FTE.

Industry: Hospitals and Healthcare.

Job Summary:

• The Reporting Business Analyst Sr. is a senior member of the Data and Analytics Team and is responsible for assessing customer analytic needs and providing guidance on the best possible course of action to address them. The Report Business Analyst Sr. will be familiar with end-users' workflows and well-versed in the complete catalog of the Client’s Analytics tools, enabling them to align the customer's business requirements with the analytic solutions most appropriate for meaningful, actionable intelligence.
• This role will have primary responsibilities for real-time or near real-time applications reports that are generated from the Epic production database using Reporting Workbench, develop custom metrics & RW SQL reports, as well as operational dashboards using Radar. This role will involve extensive interaction with operational team members and leadership and will be tasked with analyzing business data and analytics requirements, as well as transforming those requirements into analytics solutions.
• The Reporting Business Analysts will also partner with the client's Technical Training team to develop and implement training and documentation solutions that enable business stakeholders to get the most out of self-service analytics tools, such as Slicer Dicer and Qlik Sense. The Reporting Business Analyst Sr. will also be instrumental in establishing and enforcing best practices, mentoring junior analyst team members in both the technical and functional areas. This Reporting Business Analyst Sr. will also work closely with the manager in prioritizing the intake of requests, enhancements, and projects.
• This person should also be able to keep up with Epic updates and plan for retiring legacy assets and converting them to new tools & technologies. Strong project management skills; ability to formulate action plans and timelines, and to execute those plans; ability to manage multiple initiatives simultaneously.
• Strong analytical skills to interpret, adapt, known methods, system procedures, or operating concepts to new situations. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A wide degree of creativity and latitude is expected. Demonstrated ability to achieve results through team efforts, willingness to challenge established practices draw relevant conclusions. Leads and coaches team members to achieve goals, objectives, and personal growth.

Minimum Job Qualifications:

• Strong Optime reporting background required.
• Licensure or other certifications: Epic Cogito fundamentals, Cogito Tools Administration, Clarity Data Model, Caboodle Data Model, and one of the two (clinical/access data model) certifications/accreditation required. (Additional applicable software experience will be considered.) Must be obtained within 12 months of the date of hire.
• Educational Requirements: Bachelor's Degree Required in Computer Science or related field. Instead of Bachelors Degree related experience in the field, ten (10) years progressively responsible, professional job-specific work experience, and an equivalent combination of education and training that provides the required knowledge, skills, and abilities, combined with demonstrated professional growth and achievement.
• Minimum Experience: A minimum of six (6) years of experience with various BI and other analytic reporting software applications, with at least 2 of these years in EPIC Reporting Workbench reports and radar dashboards. Prior experience providing production-level support and/or development in business intelligence (BI) environments. Excellent SQL skills - with the ability to write complex queries that perform well against high-volume datasets. Strong knowledge and experience in data warehouse concepts, enterprise data management practices, and participation in strategy discussions are needed.

Essential Tasks and Responsibilities:

• Maintains a service-oriented approach with customers, providing follow-up and responding to issues/ concerns promptly. Answer staff and client questions in person, via email, and via phone. Provide after-hours on-call support on a scheduled basis. Responsible for ensuring service level agreement adherence.
• Creates standard or custom reports, dashboards, views, etc., summarizing clinical, financial, or operational data for review by executives, managers, physicians, and other stakeholders using the Epic Cogito BI tools (Reporting Workbench, Radar, or Slicer Dicer) or Qlik Sense.
• Utilizes the report request and development process, including the development of an understanding of a report request, assessment of the appropriate tool to be used to provide the data, creation of a report specification in partnership with the operational stakeholder and application analyst, development of the report, and validation of the report by the operational stakeholder to ensure quality, timeliness, and accountability.
• Serves as the primary point of contact for end users in specific operational areas for reporting needs.
• Partners with operational stakeholders to understand current reporting, analytics, and data needs/requests and help determine the best approach to meeting those needs.
• Partners with operational stakeholders to develop data requirements/specifications so that the appropriate report or dashboard can be developed to meet the need.
• Partners with operational stakeholders to validate reports, dashboards, and analytics to ensure that the data that is being produced is accurate and represents what the end user needs.
• Prepares and maintains key documents and technical specifications for new and existing solutions.
• In partnership with the Technical Training team, educates and supports end users in specific operational areas in their use of self-service reporting tools like Epic's Slicer Dicer program, Epic's Universes and Cubes, and Qlik Sense.,
• Partners with the Epic application teams to ensure that roles/security templates or end users in Epic have the appropriate access to reports and dashboards.
• Works closely with end-users to identify and explain data and reporting discrepancies.
• Monitors intake queue. Efficiently troubleshoot, resolve, report, and close active issues.
• Mentor junior members of the team on all the technical and functional areas
• Document standards and best practices and enforce them through code reviews of reports to ensure they are being followed.
• Plan and execute for retirement of legacy tools (Crystal Reports) and conversion to evolving technologies (RW SQL, Qlik, etc.)

Summary:

This perm role requires deep expertise in Epic Cogito tools, including Reporting Workbench, Radar dashboards, RW SQL, Slicer Dicer, Universes, and Cubes, as well as Qlik Sense. It demands a strong Optime reporting background; excellent SQL skills for complex, high-volume queries; and solid knowledge of data warehousing, enterprise data management, and data conversion models. Required Epic certifications include Cogito Fundamentals, Cogito Tools Administration, Clarity and Caboodle Data Models, plus either the clinical or access data model certification (or obtained within 12 months). Candidates must have at least 6 years of BI/analytics experience—2 years specifically with Epic RW and Radar—and experience producing production-level BI solutions. Additional technical requirements include understanding reporting lifecycles, data validation, master files, category lists, and workflows; managing report specifications; troubleshooting data discrepancies; maintaining technical documentation; enforcing coding standards; and planning migrations from legacy tools (e.g., Crystal Reports) to newer technologies (RW SQL, Qlik).