What are the responsibilities and job description for the Information Technology Field Technician position at Open Systems Inc.?
Job Title: IT Field Service Technician II
Location: Chattanooga, TN 37410
Duration: 3 months (Contract to Hire)
US Citizenship or Green Card Required
M-F 9am – 6pm
Description:
Field Technicians are assigned to support a customer within a specified geographic area. As a Field Technician, you will act as the primary point of contact for customers on technical and service-related issues. You will troubleshoot, install, and resolve problems accurately and efficiently.
• How many overall years of experience should this person have? 1
• What are the TOP 2 required skills that candidates must have? Break Fix experience on Desktop/Laptop and Printers.
• What radius range should candidates be located from the job location? 25-35 miles
Responsibilities
- Diagnoses and performs service, repair and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PC's, laptops, POS, single and multi-processor servers and wired/wireless networking.
- Performs account management and maintenance for various applications and systems
- Implementing basic cable management: Organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
- Provide technical assistance to customers while onsite
- Perform routine maintenance on laser and wide format printers to ensure optimal performance and prevent breakdowns.
- Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
- Maintain accurate records of service activities, including repairs, maintenance, and customer interactions
- Maintain OEM certifications as assigned and required
Skills & Qualifications
- Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
- Ability to diagnose and resolve technical issues effectively.
- Possess strong communication skills, attention to detail and strong technical ability.
- Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
- Willing to utilize a ladder (10 ft. reach).
- Able to lift 50 lbs.
- Excellent organizational and time management abilities.
- Ability to work independently as well as in a team environment.
- Strong customer service skills with the ability to communicate technical information to non-technical audiences.