What are the responsibilities and job description for the Information Technology Field Technician position at Open Systems Inc.?
Title: IT Field Technician II
Location: Rapid City, SD 57701
Duration: 3 Months (Contract to Hire)
Schedule: Part-time work, scheduled in advance, up to 20 hours/week to start, may increase in future.
Must be a USC or Green Card
Position Summary
• What will the primary day-to-day responsibilities entail for this person? Field Service break/fix work on laptops, desktops, POS devices, and printers for various customers, including Chick-fil-A, CVS, Lowes, FujiFilm, and others
• What are the TOP 2 required skills that candidates must have? Break/fix skills on laptops, desktops, POS devices, and printers. Ability to work independently, the ability to show up for work every day and on time, above average customer service skills, and be able to communicate verbally, written, and electronically
• How many overall years of experience should this person have? 1 to 2 years’ field service experience is needed, more is preferred.
• Do they need any specific certifications or education? No, but CompTIA A and other certifications would be nice.
• How many miles per day will the contractor be driving? Varies by job. Usually less than 50.
• What radius range should candidates be located from the job location? 20-30 miles
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. May require an associate's degree or its equivalent. Requires at least 3 to 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Works under general supervision.