Human Resources Coordinator_DC

Job Description 

The Human Resources Coordinator is responsible for facilitating the complete life cycle of Frontline staff recruitment, onboarding, and monitoring and tracking of personnel files and credentials according to Federal, State, and Local laws. This role supports the Branch Manager in ensuring employment processes and procedures align with governed standards and best practices and safeguard Open System’s Healthcare (OSH) from compliance risks. As a key stakeholder among the branch office team, this role supports OSH’s operational goals and objectives by promoting Frontline staff growth and operational compliance.  

Essential Job Functions:  

Staffing Coordination 

• Collaborate with members of the Sales team to accurately address Frontline staff requests by documenting and reviewing consumer needs guaranteeing recruited Frontline applicants are qualified to meet the supportive requirements. 
• Implement recruitment strategies using computer databases, networking practices, job board resources, media advertisements, job fairs, and referrals to meet recruitment goals aligned with current consumer assignment needs. 
• Review completed employment applications for consumer job order alignment and support matching requirements to ensure Frontline applicants meet the standard needs of support.
• Coordinate and facilitate interviews with applicants, evaluating essential information associated with work history, training, skillset, and qualifications for intended support assignment, guaranteeing interview practices are within compliance of Federal and State hiring rules and regulations. 
• Engage applicant references and comply with organizational standard background checks guaranteeing personnel files, credentials and employment status are maintained according to Federal, State, and Local laws.
• Provide Frontline applicants with offers of employment, confirming employment details inclusive of mandatory compliant responsibilities, compensation, benefits, working conditions, and schedules. 
• Maintain Frontline applicant pool, informing candidates of their application status. 
• Partner with the Branch Manager and evaluate recruitment techniques, researching market and industry trends and making recommendations that support growth or improvement. 

Human Resources Compliance 

• Manage branch office HRIS ensuring personnel information documented and logged complies with company record keeping policy and Federal, State, and local authority rules and regulations. 
• Audit personnel files weekly, reviewing Frontline staff medical clearances and credentials according to Federal, State, and local authorities, safeguarding OSH from operational compliance risks.
• Process Frontline staff worker’s compensation claims, confirming incidents have been recorded and investigated with the highest level of accuracy and efficiency. 

Administrative 

• Collaborate with Client Services Representatives to confirm client needs and communicate recruitment progress.
• Maintain working knowledge of Equal Employment Opportunity (EEO) mandated laws, affirmative action guidelines, and Department of Labor rules and regulations tailored to Federal, State, and local practices.
• Process Frontline staff medical/dental benefit eligibility, sending appropriate enrollment/waiver paperwork.
• Collaborate with the Branch Manager to process Frontline staff pre/final adverse and corrective action according to laws, regulations, and OSH policy.
• Process Frontline staff employment verifications requests.
• Create and distribute a monthly newsletter for Frontline staff, supporting organizational transparency and employee engagement.
• Record Human Resources weekly meeting minutes, submitting final draft as a contribution to the HR report.
• Build and maintain relationships with Frontline staff and consumers with a focus on customer service.
• Performs all other duties as required and assigned by the Branch Manager or Regional Manager, Human Resources Operations. 
• Follows Open Systems Healthcare’s Policies and Procedures.
• Follows Federal, State and local laws and regulations pertaining to home care services.

Required Knowledge, Skills, and Abilities 

• Knowledge of human resources policies and procedures governed by Federal, State, and local authorities. 
• Knowledge of principles and processes for providing customer services. This includes meeting quality standards for services and evaluating customer satisfaction. 
• Skills in effective communication and giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate. 
• Skills in understanding the implications of new information for both current and future problem-solving and decision-making. 
• Skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 
• Ability to work independently and collaboratively in a team-based environment. 
• Ability to manage multiple projects simultaneously and succeed in meeting deadlines and quality-driven productivity goals in a fast-paced work environment. 
• Ability to anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters. 
• Ability to handle confidential information in compliance with HIPAA. 
• Ability to handle sensitive information calmly and professionally. 
• Ability to adapt to change as an organizational contributor.  

Required Qualifications: 

• Basic understanding of Microsoft Office.
• Must have a reliable form of transportation.
• Evidence of Tuberculosis screening that meets CDC guidelines

Core Values 

• Teamwork (We Is The New Me): Works collaboratively together with others to achieve group goals and objectives
• Accountability (Celebrate The Wins; Be Aware Of Weaknesses): Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversight.
• Conscientious (Do The Little Things...All Of Them): Conscientious in work ethic and interpersonal management.
• Motivation (Know The Why): Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
• Critical Thinking and Complex Problem Solving (Work The Problem): Resolves difficult or complicated challenges.
• Development and Continual Learning (We Don't Set Your Limits; You Do): Displays an ongoing commitment to learning and self-improvement.

Work Environment and Physical Demands:  

• The employee is occasionally exposed to a variety of conditions at consumer sites.
• Estimated 50% or more travel time, with travel primarily local during the business day, although some out-of-area and overnight travel may be expected.
• This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers.
• Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.

Open Systems Healthcare, Inc is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.